Senior Service Delivery Officer - MURARRIE BRISBANE Queensland AU 4172

Company: Confidential
Your Application: You have not applied yet
Location: MURARRIE BRISBANE Queensland AU 4172, Australia

Goodstart is largest provider of early learning reounded with a vision for all children to have the best possible in life, as a not-for-profit social enterprise, we exist purely to improve the lives of children eir familiese are entirely Australian owned employing over , people, ring for over 71, children/p>

Goodstart is looking for a ICT Senior Service Delivery Analyst to be the ICT-s first point of call for our internal customers pport the use of Goodstart-s IT systemshis role is a full-time permanent position based at CSO in Murarriep>

We are offering a full-time permanent position working from our Head Office in Murarriehere is the ability to 2-3 days weekly/p>

The key responsibilities of this role are:

Advanced investigation oubleshooting of all IT Incidents oblems
Escalation point for all end user IT issues
Proactive escalation nfidential of critical outages curity incidents
Maintenance of user profiles in multiple IT systems
Support, configure minister IT services chnologies with a focus on automation utilising Powershell scripting or other relevant solutions
Monitoring nfidential of IT environments
Deliver adhoc project tasks
Assist in identifying plementing improvement to processes, procedures stems
Support our new IT strategy lp to make Goodstart Simplerastermarter


Degree in Information Technology related discipline or equivalent experience
Minimum 5 years- experience in technical support roles
Industry certification in at least one of the technologies used by Goodstart
Sound technical skills with a willingness to learn ow their technical knowledge
Experience in a similar system support role or helpdesk environment

Experience supporting the following technologies:

Dell, Apple, Microsoft droid hardware
Microsoft Azure / Windows Server Operations
Microsoft Office suite of products
Microsoft SQL Server Operations
PowerShell, VB Script, or other relevant scripting languages
Desktop rver patch Confidential grades
SCCM & SCEP deployment nfidential of endpoint clients
ITIL certifications - Foundation V3 at a minimum

About our Team:

Focused on service excellence, enabling our customers, sitioning IT as a strategic partner
Driving simplification siness agility
with a platform-based enterprise architecture
Strengthening business engagement iving more effective demnfidential
Protecting our information assets ilding a secure silient cyber culture
Enabling Goodstart to become a sophisticated consumer of analytics siness insights
Getting back to basics with clear plans ocesses to guide our performance
Enabling our people with clear goals, continuous learning liberatepathways

As well as being offered this amazing opportunity, you will:

Work for a company that has an aspiration to be globally recognised for early years practice arning outcomes
Gain significant investment in your growth h support, tools, training periences that will truly enhance the progress tcomes for children in their earliest yearsr> Be a part of a team rk environment where everyone feels a sense of belonging, inclusion rpose
Not-For-Profit Salary Packaging benefits which reduces your taxable income to increase take home pay
Access to discounted childcare
Flexible work arrangements giving you choice about when w work will be done in order to better manage your work n-work needs
Discounted health care cess to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple ll products, re-r>

Confidential are proud of our inclusive work environment that supports courages individual growth rong teamsoodstart Early Learning acknowledges Aboriginal rres Strait IslPeoples as the Traditional Custodians of all ln which we come togethere recognise Aboriginal rres Strait Islcultures as enduring, living cultures y our respects to Elders past esentp>

If you are interested in applying for this role, please upload your Cover Letter & CV to our website emailed applications will not be acceptedp>

If you would like a copy of the PD or further information lysse Giudice - agiudicegoodstart

Posting Notes:
MURARRIE, BRISBANE || QLD || Australia AU || Information & Technology || SF:
LI || No Early Childhood Qualification || Full-Time

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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