Senior Payment Specialist - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Senior Payment Specialist
Confidential

Build your career your way
An innovative, flexible llaborative work environment
Career progressing opportunity

About the Role
Role
Melbourne- 75 Dorcas Street, South Melbourne
Role Type
5 Five , Full time vacancies

The of this role is to assist Confidential in becoming the fastest fest mover of funds both domestically oballyhis role ensures that Confidential customers spanning across all segments are provided with a quality, consistent ficient payment experience, even when manual intervention is requiredp>

The role is responsible for the successful processing of Inward tward Domestic, Real-time Gross Settlement RTGS, cross-border earing services Payments that fall into an exception hg queue/p>

This is achieved through
being a subject matter expert on Payment Processing st operating procedures, taking ownership of complex cases nsistently looking for ways to improve customer nker experience
doing things right the first time, demonstrating exemplary sts of quality
providing guidance aining to fellow Payment Specialists
ensuring all processes are documented lly compliant
managing calations, informing team leaders r Confidential of concerns sues as en they arise
assisting the Team Leader in completing their duties
demonstrating an expert level of knowledge in the Payments lpe including clearing streams such as SWIFT, RTGS, BECS P
demonstrating an expert level of knowledge of Payments Industry sts such as SWIFT formatting nancial Crime Sts
provide SME advice to the broader business in support of strategic projects, initiatives w business

Senior Payment Specialists require a Growth rvice-based mindset in order to deliver great customer outcomes whilst also maintaining risk discipline centered around Confidential, Industry gulatory stsp>


About You
To grow successful in this role, you will ideally bring the following
Knowledge of Domestic ternational Payment streams is preferred SWIFT, RTGS, NPP, Direct Entry
Proven ability to effectively plan ordinate incoming work br>
Demonstrated problem solving ability
Demonstrated ability to make correct decisions under pressure
Possess a Service-based mindset with strong customer focus
Detail oriented with a concern for quality

About Confidential
At Confidential, everything we do boils down to -why- - our - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

Confidential recognises the value of an inclusive verse work environmente take pride in the diversity of our people courage from diverse ctesur recruitment decisions are based on the key inherent needs quirements of each role, ndidates are selected based on their unique strengths aracteristicsp>

We work flexibly at Confidentialalk to us t us knowsho w this role can be flexible for youp>

To working at Confidential or to view other opportunities visit You apply for this role by visiting Confidential Careers arch for reference number AUS130085p> Confidential

Build your career your way
An innovative, flexible llaborative work environment
Career progressing opportunity


About the Role
Role
Melbourne- 75 Dorcas Street, South Melbourne
Role Type
5 Five , Full time vacancies

The of this role is to assist Confidential in becoming the fastest fest mover of funds both domestically oballyhis role ensures that Confidential customers spanning across all segments are provided with a quality, consistent ficient payment experience, even when manual intervention is requiredp>

The role is responsible for the successful processing of Inward tward Domestic, Real-time Gross Settlement RTGS, cross-border earing services Payments that fall into an exception hg queue/p>

This is achieved through
being a subject matter expert on Payment Processing st operating procedures, taking ownership of complex cases nsistently looking for ways to improve customer nker experience
doing things right the first time, demonstrating exemplary sts of quality
providing guidance aining to fellow Payment Specialists
ensuring all processes are documented lly compliant
managing calations, informing team leaders r Confidential of concerns sues as en they arise
assisting the Team Leader in completing their duties
demonstrating an expert level of knowledge in the Payments lpe including clearing streams such as SWIFT, RTGS, BECS P
demonstrating an expert level of knowledge of Payments Industry sts such as SWIFT formatting nancial Crime Sts
provide SME advice to the broader business in support of strategic projects, initiatives w business

Senior Payment Specialists require a Growth rvice-based mindset in order to deliver great customer outcomes whilst also maintaining risk discipline centered around Confidential, Industry gulatory stsp>


About You
To grow successful in this role, you will ideally bring the following
Knowledge of Domestic ternational Payment streams is preferred SWIFT, RTGS, NPP, Direct Entry
Proven ability to effectively plan ordinate incoming work br>
Demonstrated problem solving ability
Demonstrated ability to make correct decisions under pressure
Possess a Service-based mindset with strong customer focus
Detail oriented with a concern for quality

About Confidential
At Confidential, everything we do boils down to -why- - our - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

Confidential recognises the value of an inclusive verse work environmente take pride in the diversity of our people courage from diverse ctesur recruitment decisions are based on the key inherent needs quirements of each role, ndidates are selected based on their unique strengths aracteristicsp>

We work flexibly at Confidentialalk to us t us knowsho w this role can be flexible for youp>

To working at Confidential or to view other opportunities visit You apply for this role by visiting Confidential Careers arch for reference number AUS130085p> -




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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