Reception & Customer Relations Officer - Melbourne Australia

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Location: Melbourne Australia, Australia
JOB DESCRIPTION

Reception & Customer Relations Officer
Transdev Australasia
Reception & Customer Relations Officer

The role

Acting as the face of the Transdev business, you will manage our reception desk at our busy head depot in North Fitzroyhis role is a dual position also assisting our Customer Relations team by being the first point in contact for customer queries edbacklease note that this is a fixed-term opportunity until the end of the year with potential for extensionp>

What can a day look like-

Ensuring Transdev guests are greeted oked after upon arrival
Hg visitor stomer queries via phone, nd face-to-face
Entering feedback cases into our database sponding to customers
Working with other departments to investigate feedback cases calate to our Customer Relations team when required
Administration such as lostConfidential il runs

What we're looking for:

A passion for providing excellent customer service uly wanting to help the community
Experience working in a similar reception or customer service role is advantageous
A good underst of the Microsoft suite tural ability to pick up systems
The ability to deal with frustrated customers in an empathetic tient manner
Excellent attention to detail to assist in investigating cases
The ability to engage with a range of stakeholders

The benefits for you

Be part of an innovative global public transport business

Enjoy working in a public transport business that contributes to Melbourne-s sustainability footprint
The opportunity to grow ke real responsibility for case investigations
Access to continuing professional development
Great health llbeing programs

About Transdev

Transdev is a world leader in the operation of passenger transport servicese operate in countries around the world, with 83, employees nage 41, vehiclese are committed to creating a diverse, inclusive exible Company which reflects the community e customers we servep>

Our values liefs

As an equal opportunity employer, we are committed to reflecting the diversity of the communities we servee support applications from people representing all diversity groups es such as Aboriginal rres Strait Isl LGBTQI+, people with disabilities, religious beliefs, hnicitye also have an uncompromising attitude to the safety of our employees, clients stomers/p>

Interested-

If you're as passionate about delivering unparalleled customer service as we are then click the -Apply now- buttonp> Transdev Australasia
Reception & Customer Relations Officer

The role

Acting as the face of the Transdev business, you will manage our reception desk at our busy head depot in North Fitzroyhis role is a dual position also assisting our Customer Relations team by being the first point in contact for customer queries edbacklease note that this is a fixed-term opportunity until the end of the year with potential for

extensionp>

What can a day look like-

Ensuring Transdev guests are greeted oked after upon arrival
Hg visitor stomer queries via phone, nd face-to-face
Entering feedback cases into our database sponding to customers
Working with other departments to investigate feedback cases calate to our Customer Relations team when required
Administration such as lostConfidential il runs

What we're looking for:

A passion for providing excellent customer service uly wanting to help the community
Experience working in a similar reception or customer service role is advantageous
A good underst of the Microsoft suite tural ability to pick up systems
The ability to deal with frustrated customers in an empathetic tient manner
Excellent attention to detail to assist in investigating cases
The ability to engage with a range of stakeholders

The benefits for you

Be part of an innovative global public transport business

Enjoy working in a public transport business that contributes to Melbourne-s sustainability footprint
The opportunity to grow ke real responsibility for case investigations
Access to continuing professional development
Great health llbeing programs

About Transdev

Transdev is a world leader in the operation of passenger transport servicese operate in countries around the world, with 83, employees nage 41, vehiclese are committed to creating a diverse, inclusive exible Company which reflects the community e customers we servep>

Our values liefs

As an equal opportunity employer, we are committed to reflecting the diversity of the communities we servee support applications from people representing all diversity groups es such as Aboriginal rres Strait Isl LGBTQI+, people with disabilities, religious beliefs, hnicitye also have an uncompromising attitude to the safety of our employees, clients stomers/p>

Interested-

If you're as passionate about delivering unparalleled customer service as we are then click the -Apply now- buttonp> -
Click
Apply Now
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Confidential

11:
55


Location

Arrangements



Industries

Admin & Office Support > Customer Service


Transdev Australasia






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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