Operations Manager, Client Interaction & Enablement - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Operations Manager, Client Interaction & Enablement
Confidential
Key role in providing business erational support for Customer Interaction ablement teams
Collaborative / high performing team
Highly engaged culture aiming to support your development

About The Role

Role Location:
Melbourne, VIC

Role Type:
Permanent, Full-time Opportunity

As an Operations Manager, Client Interaction & Enablement you will provide widespread general/critical business erational support rk in close collaboration with the Customer Interaction ablement teamsou will be responsible to oversee incident Confidential, validate ticulate customer & banker impact ordinate appropriate response including ownership of required improvements delivery y remediation activitiesou will be accountable for the Quality pability function within the broader Client Interaction & Enablement teams including analyzing emerging trends ntinuous improvement opportunities aimed to consistently deliver a better customer nker experiencep>

Responsibilities

Oversee ordinate incident Confidential sponse process including root cause analysis plement required changesbr>Contribute to thenfidential of efficient st practice reporting analytics to drive performance stomer insights
Be the key liaison gagement lead with the appropriate functional areas, including the Institutional Operations Change function, to oversee the implementation of the required improvements rategic initiativesbr>Contribute to the strategic business improvement change agenda that provides operational efficiencies, reduced running costs, elimination of operational losses across all aspects of Customer Interaction & Enablement through a strong quality culture
Entail broad stakeholder Confidential, including Senior Leaders, across Transaction Banking, Institutional businesses, Wholesale Digital chnologyr>

About You

To grow successful in this role, you will ideally bring the following:

Strong Confidential experience, including change Confidential
Demonstrated ability to support liver Change partnering with various teams
Ability to pivot ltitask in a high volume, fast paced environment
Knowledge of Institutional Product suite nfidential systems preferred
Strong analytical skills itical thinking
Demonstrated technical ability/computer skills i Excel, Access, PowerPoint

About Confidential

At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>

To working at Confidential or to view other opportunities visit ou apply for this role by visiting Confidential Careers arch for reference number Taleo Job Code AUS136586p> Confidential
Key role

in providing business erational support for Customer Interaction ablement teams
Collaborative / high performing team
Highly engaged culture aiming to support your development

About The Role

Role Location:
Melbourne, VIC

Role Type:
Permanent, Full-time Opportunity

As an Operations Manager, Client Interaction & Enablement you will provide widespread general/critical business erational support rk in close collaboration with the Customer Interaction ablement teamsou will be responsible to oversee incident Confidential, validate ticulate customer & banker impact ordinate appropriate response including ownership of required improvements delivery y remediation activitiesou will be accountable for the Quality pability function within the broader Client Interaction & Enablement teams including analyzing emerging trends ntinuous improvement opportunities aimed to consistently deliver a better customer nker experiencep>

Responsibilities

Oversee ordinate incident Confidential sponse process including root cause analysis plement required changesbr>Contribute to thenfidential of efficient st practice reporting analytics to drive performance stomer insights
Be the key liaison gagement lead with the appropriate functional areas, including the Institutional Operations Change function, to oversee the implementation of the required improvements rategic initiativesbr>Contribute to the strategic business improvement change agenda that provides operational efficiencies, reduced running costs, elimination of operational losses across all aspects of Customer Interaction & Enablement through a strong quality culture
Entail broad stakeholder Confidential, including Senior Leaders, across Transaction Banking, Institutional businesses, Wholesale Digital chnologyr>

About You

To grow successful in this role, you will ideally bring the following:

Strong Confidential experience, including change Confidential
Demonstrated ability to support liver Change partnering with various teams
Ability to pivot ltitask in a high volume, fast paced environment
Knowledge of Institutional Product suite nfidential systems preferred
Strong analytical skills itical thinking
Demonstrated technical ability/computer skills i Excel, Access, PowerPoint

About Confidential

At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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