Knowledge Manager – Customer Resolution Portfolio - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Knowledge Manager - Customer Resolution Portfolio
Confidential

Knowledge Manager - Customer Resolution Portfolio

The Complaint Transformation Team in the Customer Resolution Portfolio is responsible for driving complaint capability uplift lture change across the Australia Retail & Commercial Division>

As Knowledge Manager in the Complaint Transformation team, your mission is to enable fair, timely nsistent complaint resolution within the Customer Resolution portfolio stomer facing teams across the AR&C Division will lead a team that develops, maintains hances important complaint Confidential knowledge tools sources Know-How, Share-Point, Process Maps, Templates that support effective complaint Confidential solutiongt;

Who are you-

A team player - You know we only win if we all win recognise lue the different perspectives ills your colleagues bringis not about being a hero but jumping in ntributing to the successful delivery of the team-s mission
The customer-s biggest fan - You demonstrate a thirst for better underst the customer fine the problem velop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty ve the ability to effectively manage yourself through ambiguity ange
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things ssionately advocate continuous improvement
Committed to your own her-s growth - You strive to stretch ow yourself hers by identifying your ownareas, seeking feedback oviding feedback to others to help them learn ow everyday
A problem solver - You are energised by tackling complex problems e critical thinking, your network, skills, knowledge, ailable data to drive better outcomes for our customers e bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders e community

What skills owledge will you bring to or develop within the Banker Experience Tribe-

First remost we are looking for passionate people who are creative, innovate o want to live eathe our new ways of workingm there you will have

Strong people Confidential experience within the banking or dispute resolution sectors;
Excellent knowledge of approaches to resolving complaints;
Frontline banking experience or knowledge of banking products ocesses;
Ability to work with large amounts of information terpret information through conducting research monstrating resourcefulness
Technical writing, process mapping or communications experience preferred or the ability to learn proactively to enable proficient updating of knowledge materials

This is a , Opportunity Located at Collins St, DocklIC

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselfyou are a cte with a disability, let us knowsho w we can provide you with additional supportgt;

To working at Confidential or to view other opportunities visit

You apply for this role by visiting Confidential Careers arch for reference number AUS136147>

#GD4p> Confidential

Knowledge Manager - Customer Resolution

Portfolio

The Complaint Transformation Team in the Customer Resolution Portfolio is responsible for driving complaint capability uplift lture change across the Australia Retail & Commercial Division>

As Knowledge Manager in the Complaint Transformation team, your mission is to enable fair, timely nsistent complaint resolution within the Customer Resolution portfolio stomer facing teams across the AR&C Division will lead a team that develops, maintains hances important complaint Confidential knowledge tools sources Know-How, Share-Point, Process Maps, Templates that support effective complaint Confidential solutiongt;

Who are you-

A team player - You know we only win if we all win recognise lue the different perspectives ills your colleagues bringis not about being a hero but jumping in ntributing to the successful delivery of the team-s mission
The customer-s biggest fan - You demonstrate a thirst for better underst the customer fine the problem velop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty ve the ability to effectively manage yourself through ambiguity ange
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things ssionately advocate continuous improvement
Committed to your own her-s growth - You strive to stretch ow yourself hers by identifying your ownareas, seeking feedback oviding feedback to others to help them learn ow everyday
A problem solver - You are energised by tackling complex problems e critical thinking, your network, skills, knowledge, ailable data to drive better outcomes for our customers e bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders e community

What skills owledge will you bring to or develop within the Banker Experience Tribe-

First remost we are looking for passionate people who are creative, innovate o want to live eathe our new ways of workingm there you will have

Strong people Confidential experience within the banking or dispute resolution sectors;
Excellent knowledge of approaches to resolving complaints;
Frontline banking experience or knowledge of banking products ocesses;
Ability to work with large amounts of information terpret information through conducting research monstrating resourcefulness
Technical writing, process mapping or communications experience preferred or the ability to learn proactively to enable proficient updating of knowledge materials

This is a , Opportunity Located at Collins St, DocklIC

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselfyou are a cte with a disability, let us knowsho w we can provide you with additional supportgt;

To working at Confidential or to view other opportunities visit





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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