Journey Expert - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Journey Expert
Confidential

Journey Expert - Business Lending Tribe

Role Type
12-month fixed-term, role with flexibility to

Role


The of Business Lending is to make great business loan experiences possiblevide our customers with simple, industry-leading business lending solutions, quickly, reliably st-effectivelygt;

As a Journey Expert, you will be responsible for optimising existing end-to-end customer journeys prove the customer experience by devising new, innovative solutions, services, products or propositions>

For more information about what a day in the life of a Journey Expert looks like, check out our Journey Expert personagt;

Who are you-

A team player - You know we only win if we all win recognise lue the different perspectives ills your colleagues bringis not about being a hero but jumping in ntributing to the successful delivery of the team-s mission
The customer-s biggest fan - You demonstrate a thirst for better underst the customer fine the problem velop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty ve the ability to effectively manage yourself through ambiguity ange
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things ssionately advocate continuous improvement
Committed to your own her-s growth - You strive to stretch ow yourself hers by identifying your ownareas, seeking feedback oviding feedback to others to help them learn ow everyday
A problem solver - You are energised by tackling complex problems e critical thinking, initiative, your network, skills, knowledge, ailable data to drive better outcomes for our customers e bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders e community

What you bring to the Business Lending Tribe-

Demonstrable experience in one or more of the following areas
Business Analysis, Technology Change, Risk Event Confidential
Collaborative approach to problem solving with experience in influencing outcomes
Retail banking Frontline/Operational experience preferred but not essential ideally with previous exposure to Business Lending domain
Passionate about delivering exceptional customer & banker experiences
Affinity with coaching & empowering others towards the delivery of shared outcomes

The hiring manager will provide more information across the application processgt;

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselfyou are a cte with a disability, let us knowsho w we can provide you with additional supportgt;

To working at Confidential or to view other opportunities visit apply for this role by visiting Confidential Careers arch for reference number Taleo Job Code AUS129606gt;

#GD4> Confidential

Journey Expert - Business Lending Tribe

Role Type
12-month fixed-term, role with flexibility to

Role


The of Business Lending is to make great business loan experiences possiblevide our customers with simple, industry-leading business lending solutions, quickly, reliably st-effectivelygt;

As a Journey Expert, you will be responsible for optimising existing end-to-end customer journeys prove

the customer experience by devising new, innovative solutions, services, products or propositions>

For more information about what a day in the life of a Journey Expert looks like, check out our Journey Expert personagt;

Who are you-

A team player - You know we only win if we all win recognise lue the different perspectives ills your colleagues bringis not about being a hero but jumping in ntributing to the successful delivery of the team-s mission
The customer-s biggest fan - You demonstrate a thirst for better underst the customer fine the problem velop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty ve the ability to effectively manage yourself through ambiguity ange
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things ssionately advocate continuous improvement
Committed to your own her-s growth - You strive to stretch ow yourself hers by identifying your ownareas, seeking feedback oviding feedback to others to help them learn ow everyday
A problem solver - You are energised by tackling complex problems e critical thinking, initiative, your network, skills, knowledge, ailable data to drive better outcomes for our customers e bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders e community

What you bring to the Business Lending Tribe-

Demonstrable experience in one or more of the following areas
Business Analysis, Technology Change, Risk Event Confidential
Collaborative approach to problem solving with experience in influencing outcomes
Retail banking Frontline/Operational experience preferred but not essential ideally with previous exposure to Business Lending domain
Passionate about delivering exceptional customer & banker experiences
Affinity with coaching & empowering others towards the delivery of shared outcomes

The hiring manager will provide more information across the application processgt;

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselfyou are a cte with a disability, let us knowsho w we can provide you with additional supportgt;

To working at Confidential or to view other opportunities visit apply for this role by visiting Confidential Careers arch for reference number Taleo Job Code AUS129606gt;

#GD4> -

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On




Arrangements


Flexible

Industries

Banking & Finance






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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