IT Support Analyst - Inner Suburbs Melbourne Victoria

Company: Confidential
Your Application: You have not applied yet
Location: Inner Suburbs Melbourne Victoria, Australia

The Company

Our client is a highly respected company looking for your brilliant skill as a Desktop Support Technician alystf you're a self-motivated problem solver who loves to work in a dynamic sitive environment, this be the role for youp>

The Role

In this fast-paced role no two days are ever the sameou will:

Manage ICT ticket lifecycle of any Open Windows CMS Incidents Requestply preventative maintenance to CMS under the guidelines of ICT Change Advisory Board CAB procedurenage relationship with Open Windows Account manager ersee ticket escalation to vendorview ghlight key CMS platform release changes for that expstem capability nctionality including conducting UAT to ensure developed functionality works as expected tegrates successfully with existing infrastructurevelop system related documents e, project plans, architecture guides, workflows, business rules etcicies oceduresnduct user training at Confidential as well as on a continual basis to ensure optimal use of systemsvelop intain user manuals, guides, task cases y other training collateral to ensure users are appropriately skilledmunicate system updates, changes, outages to users spond to internal ternal spond as first point of contact to user support requests pertaining to CMSoubleshoot ctify business-critical outages/issues/breakages with urgencyyse CMS reports to check data ntent accuracy form Confidential of areas or improvement/further training requiredentify limitations/deficiencies across systems vise strategies for improvement for presentation to managerintain a high-level underst of program reporting requirements to ensure data collection, Confidential, porting meets requirementssist with generating data eparing reports or dashboards from the systems
where requiredsure the maintenance cording of licenses, permissions curity structures as requiredsist with theintenance of other platforms as requesteddertake other relevant duties as directed by the ICT ManagerEnsure % compliance with QMS policies oceduresEnsure completion of assigned actions regarding quality within agreed timeframesporting as requiredr>

Your Skills & Experience

Tertiary qualifications in IT or equivalent experienceMinimum 2 years' experience in Open Windows - Commissioning Confidential System CMSExperience with Level 1 ICT helpdeskStrong underst of Open Windows Procurement & Contract Confidential SoftwareAdvanced computer literacy in Word, Excel, PowerPoint tlookStrong analytical, problem solving gotiation skillsStrong written, presentation rbal communication skillsAbility to work in a team environment with a flexible approach as well as being able to work independently with minimal supervision

About you

You are extremely organised, a self-starter who can prioritise tasks in a fast-paced workplace, u have exceptional problem solving abilitiesou have achieved impressive experience to date w you are ready to take the next step in your careerp>

on offer-

A dynamic environment with a company that promotes personal ofessional developmentrare opportunity to make a valued contribution each ery daycreative, highly energised workplacee support of a fun iendly teamcompany which fosters a culture of success omotes work-life balancer>

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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