Expression Of Interest - Team Leader - Advice Remediation - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Expression of Interest - Team Leader - Advice Remediation
Confidential
Expression of Interest - Team Leader - Advice Remediation

Confidential Australia is part of a global network providing extensive services across a wide range of industries ctorsur people collaborate, share their expertise eate innovation as we partner with clients to solve complex challenges, empower change, drive disruption owthe look for talented people with the potential to make an extraordinary difference for our clients, our firm r communities
We are seeking an experienced Team Leader People Confidential experience to lead, coach velop a team of Case Assessors tasked with remediating customer files, based in Melbourner>

Your Opportunity
You will be responsible for leading, coaching oviding first level technical support to a team of Case Assessors, ensuring remediation assessments are completed to a high st on behalf of the clienthe Technical Team Leader will participate in the day to day Confidential of a team, providing constructive feedback rformanceof their Case Assessor teams, whilst maintaining a working knowledge of current methodology able to apply this through assisting with Case Assessment reviewsou will work closely with other operational teams including Quality Assurance E-s to ensure the customer has been remediated appropriatelyp>


Your major responsibilities will include:

Effectively manage team productivity targets Pr>Ensure your team delivers a high quality mely service to the external clientr>Assisting with Completing Case Assessment client reviews vestigate client complaints with a focus of delivering quality outcomes in order to maintain a working knowledge plication of current methodologyr>Identify opportunities of continuous process improvementsr>Act as the first point of contact for technical support calations, including resolving complex problems eries
Manage workflow to ensure that business processes run continuously rgets are achieved
Mentor ach individuals to facilitate team wide successr>

How are you extraordinary-
At Confidential, we believe diversity of thought, background ique experience strengthens relationships livers meaningful benefits to our people, our clients mmunitiesr>
, your qualifications, skills & experience must include:

/Diploma of Financial Planning qualified as a minimum
Previous leadership experience is essential
Knowledge perience in applying Remediation Case Assessment methodology, through conducting Case Assessment reviews, including highly complex cases to a high st of quality
Strong underst of compliance gulatory requirements will be highly beneficial, e familiarity with ASIC Regulatory Guides
Experience in navigating Financial Planning software, e COIN, XPlan, Midwinter
High attention to detail; meticulous in your approach, ability to assess ticulate information
Ability to work on a high pressure environment nage strict deadlines;
Ability to communicate feedback in an effective manner to improve team members- performance intain positive team culturer>

The Confidential Difference
At Confidential, we-re passionate about creating an inclusive workplace that promotes lues diversitye believe that everyone-s unique experiences enable us to deliver meaningful benefits for our people, our clients mmunitiese welcome courage applications from people of all backgrounds, ages, religions, including Aboriginal rres Strait IslPeoples, + people, those with a disability, women ople with a cultural or linguistically diverse backgroundr>
Next steps- Please apply online by submitting your resume ver letter member of the Confidential Talent Acquisition team will contact be in contact once your application has been reviewedp> Confidential
Expression of Interest - Team Leader - Advice Remediation

Confidential Australia is part of a global network providing extensive services across a wide range of industries ctorsur people collaborate, share their expertise eate innovation as we partner with clients to solve complex challenges, empower change, drive disruption owthe look for talented people with the potential to make an extraordinary difference for our clients,

our firm r communities
We are seeking an experienced Team Leader People Confidential experience to lead, coach velop a team of Case Assessors tasked with remediating customer files, based in Melbourner>

Your Opportunity
You will be responsible for leading, coaching oviding first level technical support to a team of Case Assessors, ensuring remediation assessments are completed to a high st on behalf of the clienthe Technical Team Leader will participate in the day to day Confidential of a team, providing constructive feedback rformanceof their Case Assessor teams, whilst maintaining a working knowledge of current methodology able to apply this through assisting with Case Assessment reviewsou will work closely with other operational teams including Quality Assurance E-s to ensure the customer has been remediated appropriatelyp>


Your major responsibilities will include:

Effectively manage team productivity targets Pr>Ensure your team delivers a high quality mely service to the external clientr>Assisting with Completing Case Assessment client reviews vestigate client complaints with a focus of delivering quality outcomes in order to maintain a working knowledge plication of current methodologyr>Identify opportunities of continuous process improvementsr>Act as the first point of contact for technical support calations, including resolving complex problems eries
Manage workflow to ensure that business processes run continuously rgets are achieved
Mentor ach individuals to facilitate team wide successr>

How are you extraordinary-
At Confidential, we believe diversity of thought, background ique experience strengthens relationships livers meaningful benefits to our people, our clients mmunitiesr>
, your qualifications, skills & experience must include:

/Diploma of Financial Planning qualified as a minimum
Previous leadership experience is essential
Knowledge perience in applying Remediation Case Assessment methodology, through conducting Case Assessment reviews, including highly complex cases to a high st of quality
Strong underst of compliance gulatory requirements will be highly beneficial, e familiarity with ASIC Regulatory Guides
Experience in navigating Financial Planning software, e COIN, XPlan, Midwinter
High attention to detail; meticulous in your approach, ability to assess ticulate information
Ability to work on a high pressure environment nage strict deadlines;
Ability to communicate feedback in an effective manner to improve team members- performance intain positive team culturer>

The Confidential Difference
At Confidential, we-re passionate about creating an inclusive workplace that promotes lues diversitye believe that everyone-s unique experiences enable us to deliver meaningful benefits for our people, our clients mmunitiese welcome courage applications from people of all backgrounds, ages, religions, including Aboriginal rres Strait IslPeoples, + people, those with a disability, women ople with a cultural or linguistically diverse backgroundr>
Next steps- Please apply online by submitting your resume ver letter member of the Confidential Talent Acquisition team will contact be in contact once your application has been reviewedp> -
Click
Apply Now
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Apply Now
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Confidential

13:
55


Location

Arrangements



Industries

Banking & Finance


Confidential






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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