Complaints Officer APS5 - Melbourne

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne, Australia
JOB DESCRIPTION

About your new role
As a Complaints Officer you will be working for an independent statutory agency who support a better life for hundreds of thousf Australianshe role will play an imperative part in supporting the leadership team to develop plement improvement strategies to assist in supporting the delivery plementation of branch projects as requiredr>
Responsibilities include:

Managing complaints rticipant incidents, including assessing, recording, resolving ferring as requiredr>Experience in negotiation, mediation or conciliation, including multi-party conciliation
Managing escalated complaints suring strict deadlines are metr>Producing quality written correspondence for a range of audiences, including formal responses for the Ministerr>Coordinating correspondence, briefing porting functions for the Complaints Teamr>Supporting the Complaints Team to resolve day to day operations issues sist in achieving the branch's strategic objectivesr>Build intain good working relationships with colleagues ternal parties to achieve desirable outcomes

Skills perience:

Demonstrated analytical oblem-solving skills, including the ability to assess nage risk, work within legislative requirements, make impartial recommendations use specialist advice when needed
Experience in working effectively nsitively
with a broad range of clients, including those with high support needs allenging behaviours
Ability to deal with confronting mplex situations haviours
Capacity to work in a busy environment with demonstrated skills in time Confidential, working with competing priorities ility to prioritise nage a case load
Be able to assess, review ovide feedback on planning decisions in accordance with relevant legislation
Previous experience working within departments or industries including Health, Disability, Community, NGO's
Ability to manage confidential nsitive information

Benefits:

Work with a well-recognised Federal Agency
Great hourly rate- $45 per hour + super
Location:
Broadmeadows OR Geelong
Brilliant team culture
Immediate on a contract until - subject to business requirements
Ability to grow velop your experience in the Public Sector



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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