Case Managers – Customer Resolution VIC, QLD, Confidential, SA, WA - Perth Australia

Company: Confidential
Your Application: You have not applied yet
Location: Perth Australia, Australia
JOB DESCRIPTION

Case Managers - Customer Resolution VIC, QLD, Confidential, SA, WA
Confidential
An innovative, flexible llaborative work environment Act as a champion for listening to our customers lving their problems Multiple permanent xed term role opportunities available

About The Roles
Role Locations:

VIC - Melbourne , Melbourne , VIC SQLD - Toowong Toowong Village, 3 Sherwood Road, Toowong , QLD NQLD - Cairns Cairns Square, 42-58 Abbott Street, Cairns , QLD Confidential - Parramatta Level 4, 20 Smith Street, Parramatta , Confidential WA - West Perth Hay Street, West Perth , WA SA - Torrensville Henley Beach Road, Torrensville SA

We are offering a number of roles with a mix of traditional in the office so trialing a selection of roles to be predominantly from home, with -hubs- being set up for occasional visits by team members for training am connectionoles intended to be performed predominantly from home will require reliable internet connectivity suitable private environment so that customer care nfidentiality can be maintainedp>

Where an individual is unable to predominantly due to personal circumstances or where Confidential otherwise considers, including as part of any trial arrangements, that any such role is unable to be performed predominantly from home, the role instead be offered as an office-based rolep>


Role Type:
Permanent 12 Months Fixed-Term opportunities available

The Customer Resolution Portfolio is undergoing transformationignificant investment is being made to our systems, process pabilities are now ready to grow our teamp>

The Customer Resolution Portfolio is a champion for listening to our customers lving their problemse make a difference to our customers by resolving complaints with consistency irness while promoting the value of insights to our colleagues in frontline businesses ibes to drive improvement in our products rvicesp>

There are multiple permanent role opportunities that will be available within the Complaint Resolution stomer Advocate teams in our Customer Resolution Portfolioou will join a team of dedicated complaint resolution professionals supporting customers across Australia Retail & Commercial, made up of Internal Dispute Resolution team ternal Dispute Resolution teamhe opportunities include:

First Point Resolution Case Managers - responsible for taking inbound calls, listening with empathy cusing on solving problems at the first pointbr>Internal Dispute Resolution Case Managers - work with customers & teams across the business to address customer complaints that are made directly to Confidential to deliver fair lanced outcomesbr>External Dispute Resolution Case Managers - work with customers, external bodies & teams across the business to address customer complaints that are made to external dispute resolution bodies e AFCA to deliver fair lanced outcomesr>

About You

To grow successful in this role, you will ideally bring the following:

Proven analytical, influencing oblem solving skills combined with the ability to identify risks pacts as well as possible solutions rrective actions Strong planning -ordination skillsbility to prioritise rk under pressure Excellent written rbal communication akeholder Confidential skills, supported with a data-driven mindset Highly motivated, results driven, team stomer-focused Having experience in dispute resolution principles, the role of the Customer Advocate gulatory compliance, as well as knowledge of Australian Financial Complaints Authority AFCA processes quirements along with alternative dispute resolution principles would be beneficial Having experience in banking would be beneficial Having a legal background would be beneficial, but not a requirement

About Confidential

At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>

Note:
You will need to complete a couple of online assessments including a case study digital interview as part of the selection processnvites to these assessments will be sent to you Please make sure to complete the online assessments within two business days upon receipt so we can progress your application furtherp>

To working at Confidential or to view other opportunities visit

You apply for this role by visiting Confidential Careers arch for reference number AUS118698p> Confidential
An innovative, flexible llaborative work environment Act as a champion for listening to our customers lving their problems Multiple permanent xed term role opportunities available

About The Roles
Role Locations:

VIC - Melbourne , Melbourne , VIC SQLD - Toowong Toowong Village, 3 Sherwood Road, Toowong , QLD NQLD - Cairns Cairns Square, 42-58 Abbott Street, Cairns , QLD Confidential - Parramatta
Level 4, 20 Smith Street, Parramatta , Confidential WA - West Perth Hay Street, West Perth , WA SA - Torrensville Henley Beach Road, Torrensville SA

We are offering a number of roles with a mix of traditional in the office so trialing a selection of roles to be predominantly from home, with -hubs- being set up for occasional visits by team members for training am connectionoles intended to be performed predominantly from home will require reliable internet connectivity suitable private environment so that customer care nfidentiality can be maintainedp>

Where an individual is unable to predominantly due to personal circumstances or where Confidential otherwise considers, including as part of any trial arrangements, that any such role is unable to be performed predominantly from home, the role instead be offered as an office-based rolep>


Role Type:
Permanent 12 Months Fixed-Term opportunities available

The Customer Resolution Portfolio is undergoing transformationignificant investment is being made to our systems, process pabilities are now ready to grow our teamp>

The Customer Resolution Portfolio is a champion for listening to our customers lving their problemse make a difference to our customers by resolving complaints with consistency irness while promoting the value of insights to our colleagues in frontline businesses ibes to drive improvement in our products rvicesp>

There are multiple permanent role opportunities that will be available within the Complaint Resolution stomer Advocate teams in our Customer Resolution Portfolioou will join a team of dedicated complaint resolution professionals supporting customers across Australia Retail & Commercial, made up of Internal Dispute Resolution team ternal Dispute Resolution teamhe opportunities include:

First Point Resolution Case Managers - responsible for taking inbound calls, listening with empathy cusing on solving problems at the first pointbr>Internal Dispute Resolution Case Managers - work with customers & teams across the business to address customer complaints that are made directly to Confidential to deliver fair lanced outcomesbr>External Dispute Resolution Case Managers - work with customers, external bodies & teams across the business to address customer complaints that are made to external dispute resolution bodies e AFCA to deliver fair lanced outcomesr>

About You

To grow successful in this role, you will ideally bring the following:

Proven analytical, influencing oblem solving skills combined with the ability to identify risks pacts as well as possible solutions rrective actions Strong planning -ordination skillsbility to prioritise rk under pressure Excellent written rbal communication akeholder Confidential skills, supported with a data-driven mindset Highly motivated, results driven, team stomer-focused Having experience in dispute resolution principles, the role of the Customer Advocate gulatory compliance, as well as knowledge of Australian Financial Complaints Authority AFCA processes quirements along with alternative dispute resolution principles would be beneficial Having experience in banking would be beneficial Having a legal background would be beneficial, but not a requirement

About Confidential

At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>

Note:
You will need to complete a couple of online assessments including a case study digital interview as part of the selection processnvites to these assessments will be sent to you Please make sure to complete the online assessments within two business days upon receipt so we can progress your application furtherp>

To working at Confidential or to view other opportunities visit

You apply for this role by visiting Confidential Careers arch for reference number AUS118698p> -
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Confidential

:
37

Location

Perth, Australia

Arrangements



Industries

Banking & Finance > Customer Service






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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