Senior Manager, Service Support - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Senior Manager, Service Support
Cbus Super
Senior Manager, Service Support

As our Senior Manager, Services Support at Cbus, you-ll be responsible for enabling our Member ployer Experience Service Channels to effectively implement our Service Strategyay to day this means you-ll be the central point of contact for the business when seeking to utilise the service channels, implementing campaigns/engagement activities with members ployersr>
A true senior leadership role - you-ll be responsible for leading a wide range of multi-disciplinary specialists Company/resource Confidential, campaign Confidential & telephony systems specialists - just to name a few ensuring all channel activities are designed, coordinated plemented effectively, resulting in consistent, scalable fective member ployer experiences - regardless of the channel usedhis role will ensure all planned objectives nefits are achieved in line with Service Strategy e commercially viabler>
This opportunity will be a perfect match to your Senior Leadership capability- showcasing previous experiences managing operational/support teams across contact centres ck office teamsou-ve got the right balance of strategic mmercial thinking - you know our competitors, our market trends - coupled with experience balancing costs livering benefits for our members ployersou have strong knowledge in strategic planning ganising - defining objectives planning activity, organizing resources, monitoring performance against milestonesou-re a keen analytical problem solver, having demonstrated experience analysing a range of data sets from numerous sources rives insightsou-ll have - or are willing to obtain, with the support of Cbus - your qualification, within 3 months of commencementr>
Why Cbus-
You can be part of an award-winning Confidential that is genuinely committed to delivering workplace diversity, inclusion exible working arrangements as an enabler of our purpose - to act in the best interest of our members ximise their retirement outcomesr> Like to know more about working with Cbus- Listen to some of our videos with members of the Cbus team on our websiteou will also be able to download the full position description from our website -
About Cbus
Cbus is one of largest industry superannuation funds e national industry fund for the, building, infrastructure lied industriesstablished in , Cbus provides superannuation benefits to over , members, has assets over $60 billion, cepts contributions from more than , employersr> :
20th r>
Agencies, :
All Cbus vacancies are managed by our internal Talent Acquisition Teamhould external assistance be required we will only reach out to our preferred agency partners, Thank youLead spire a member focussed multi-disciplinary specialist team, Crucial role for our service channels to implement engagement activities, Join a dynamic function committed to improving our overall member experience

Cbus Super
Senior Manager, Service Support

As our Senior Manager, Services Support at Cbus, you-ll be responsible for enabling our Member ployer Experience Service Channels to effectively implement our Service Strategyay to day this means you-ll be the central point of contact for the business when seeking to utilise the service channels, implementing campaigns/engagement activities with members ployersr>
A true senior leadership role - you-ll be responsible for

leading a wide range of multi-disciplinary specialists Company/resource Confidential, campaign Confidential & telephony systems specialists - just to name a few ensuring all channel activities are designed, coordinated plemented effectively, resulting in consistent, scalable fective member ployer experiences - regardless of the channel usedhis role will ensure all planned objectives nefits are achieved in line with Service Strategy e commercially viabler>
This opportunity will be a perfect match to your Senior Leadership capability- showcasing previous experiences managing operational/support teams across contact centres ck office teamsou-ve got the right balance of strategic mmercial thinking - you know our competitors, our market trends - coupled with experience balancing costs livering benefits for our members ployersou have strong knowledge in strategic planning ganising - defining objectives planning activity, organizing resources, monitoring performance against milestonesou-re a keen analytical problem solver, having demonstrated experience analysing a range of data sets from numerous sources rives insightsou-ll have - or are willing to obtain, with the support of Cbus - your qualification, within 3 months of commencementr>
Why Cbus-
You can be part of an award-winning Confidential that is genuinely committed to delivering workplace diversity, inclusion exible working arrangements as an enabler of our purpose - to act in the best interest of our members ximise their retirement outcomesr> Like to know more about working with Cbus- Listen to some of our videos with members of the Cbus team on our websiteou will also be able to download the full position description from our website -
About Cbus
Cbus is one of largest industry superannuation funds e national industry fund for the, building, infrastructure lied industriesstablished in , Cbus provides superannuation benefits to over , members, has assets over $60 billion, cepts contributions from more than , employersr> :
20th r>
Agencies, :
All Cbus vacancies are managed by our internal Talent Acquisition Teamhould external assistance be required we will only reach out to our preferred agency partners, Thank youLead spire a member focussed multi-disciplinary specialist team, Crucial role for our service channels to implement engagement activities, Join a dynamic function committed to improving our overall member experience

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Confidential

06 :
31

Location

Arrangements



Industries

Banking & Finance


Cbus Super






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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