Retention Specialist. - Melbourne Victoria

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Victoria, Australia

Retention Specialist

-Permanent Full Time Role
-Permanent work from home opportunity
-Regular team catch ups and ongoing support

Our client is a current market leader in providing finance solutions for customers looking to purchase a vehicle. Our client focuses on providing easier access to finance and improving the process for buyers.

It is essential that new employees demonstrate their core value which is ensuring a completely transparent approach for their customers.

Our client is currently seeking a Retention Specialist for their Retention team. This position is a permanent full time role working between the hours of 8am - 4:
30pm Monday to Friday. The role involves mining the existing customer database for further sales opportunities.

The team member selected for this role will be a key player in supporting our client as an industry leader in the provision of car finance and vehicle sourcing, through a dedicated approach to connecting customers with cars.

Ideally you:

Will have strong customer centric attitude
Have experience in retention sales
Take accountability for managing a customer enquiry from end to end
Will support the customer through the sales cycle
Will adhere to sales frameworks, business procedures, processes and supported systems to ensure a consistent sales approach with administrative procedures to meet team and individual goals.
Will have a strong focus on professional development to improve sales
knowledge and techniques through one on one and team training.
Can demonstrate a prior employment history of working to KPI's.

Technical Skills required:

Outstanding communication skills
Relationship management
Ability to pick up new systems quickly
Ability to prioritise and manage multiple tasks
Strong negotiation, objection handling ability and closing skills
Motivation for sales
Ability to identify customer needs and challenges
Networking abilities


VCE plus a relevant commerce/business qualification is desirable, with a minimum of 5-8 years of sales experience. An interest in cars would also be beneficial either from a working history or as a hobby.

As this position will be based from your home office you will be able to demonstrate a self-motivated attitude to work. You must also have a strong respect for Work Health and Safety procedures within the home and a dedicated home office space to work from.

If the above role interests you, please don't delay and apply online TODAY. Applications will be reviewed daily.

For a confidential discussion about the role please call Cat on 03 8561 8874.

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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