Payment Solutions Officer - Perth Australia

Company: Confidential
Your Application: You have not applied yet
Location: Perth Australia, Australia
JOB DESCRIPTION

Payment Solutions Officer
Confidential
Payment Solutions Officer

Looking for your next challenge-
Would you like a role that gives you the opportunity to provide exceptional customer service-
Do you want to make a valued difference to the way our customers do their banking-

Part Time 32 hours over 4 days weekly
to Rostering between 7am - 5pm AWST
Confidential Place, Murray Street, PERTH

Your team:

The Payment Solutions team instigate llow up recovery action on these Confidential early day delinquent accounts turn to be fully productive in the shortest time possible toou do this to protect the funds outst on behalf of the Bank, maintain positive customer relationships event fraudr>

Your impact & contribution:
You will effectively manage the hg of client early stage arrears rk with the customer to negotiate suitable payment arrangementsr>
You will be responsible for achieving RPC llars recovered targets, with an overall focus on minimising credit losses for Credit Cards, Personal Loans using Loansr>
You will do this via making outbound collections calls, or Inbound callsr> In this role you need to be able to recognise the risks sues that impinge on the recovery processr>
Your responsibilities:

Successfully answer calls presented via an automated dialler system with the objective of achieving set RPCs ccessful payment outcomesr>
Negotiation proval of repayment arrangements suitable to mitigate continued or further delinquency
Identification of customers experiencing financial difficulty that require a different payment treatment oviding them with relevant informationr>
Utilise all key techniques in gaining commitment to make payment through following the Payment Solutions Call Model
Competence in the collections process on all arrears products
Perform manual searches of customers in arrears when requiredr>

You'll also display:

Previous Collections experience is not essentialsho wever demonstrated previous experience in a customer service-based role is highly regarded
Proven ability to work with targets y performance indicators
Excellent verbal communication skills
High attention to detail curacy
Strong computer skills
Ability to work in a fast-paced environment
Positive 'can do' attitude

What you can expect in return

Opportunity to work in our trendy open plan, CBD location
Opportunity to develop your skills in a supportive & professional team environment
Great prospects for career progression
Discounted rates on Confidential products
Onsite training provided before commencement

If this role sounds like your next challenge, Apply today!
We are looking for individuals who are available to work 4 days weekly across to from 7am to 5pm on a Part Time basis2 hours weekly
Successful ctes are required to attend 2 weeks of full-time trainingr>
This role commences on the 5th r>

Whether you-re passionate about customer service, driven by data, or called by creativity, a career here is for you/p>

Our people bring their diverse backgrounds ique perspectives to build a respectful, inclusive exible workplacene where we-re driven by our values, pported to share ideas, initiatives, ergyne where making a positive impact for customers, communities ch other is part of our every dayp>

Here, you-ll thriveou-ll be supported when faced with challenges, powered to tackle new opportunitiese really love working here, think you will toop>

We-re determined to make a real difference for first peoplese encourage all interested applicants to applyf you're already part of the Confidential Group including Confidential, you'll need to apply through Sidekick to submit a valid applicatione-re keen to support you with the next step in your careerp> Confidential
Payment Solutions Officer

Looking for your next challenge-
Would you like a role that gives you the opportunity to provide exceptional customer service-
Do you want to make a valued difference to the way our customers do their banking-

Part Time 32 hours over 4 days weekly
to Rostering between 7am - 5pm AWST
Confidential Place, Murray Street, PERTH

Your team:

The

Payment Solutions team instigate llow up recovery action on these Confidential early day delinquent accounts turn to be fully productive in the shortest time possible toou do this to protect the funds outst on behalf of the Bank, maintain positive customer relationships event fraudr>

Your impact & contribution:
You will effectively manage the hg of client early stage arrears rk with the customer to negotiate suitable payment arrangementsr>
You will be responsible for achieving RPC llars recovered targets, with an overall focus on minimising credit losses for Credit Cards, Personal Loans using Loansr>
You will do this via making outbound collections calls, or Inbound callsr> In this role you need to be able to recognise the risks sues that impinge on the recovery processr>
Your responsibilities:

Successfully answer calls presented via an automated dialler system with the objective of achieving set RPCs ccessful payment outcomesr>
Negotiation proval of repayment arrangements suitable to mitigate continued or further delinquency
Identification of customers experiencing financial difficulty that require a different payment treatment oviding them with relevant informationr>
Utilise all key techniques in gaining commitment to make payment through following the Payment Solutions Call Model
Competence in the collections process on all arrears products
Perform manual searches of customers in arrears when requiredr>

You'll also display:

Previous Collections experience is not essentialsho wever demonstrated previous experience in a customer service-based role is highly regarded
Proven ability to work with targets y performance indicators
Excellent verbal communication skills
High attention to detail curacy
Strong computer skills
Ability to work in a fast-paced environment
Positive 'can do' attitude

What you can expect in return

Opportunity to work in our trendy open plan, CBD location
Opportunity to develop your skills in a supportive & professional team environment
Great prospects for career progression
Discounted rates on Confidential products
Onsite training provided before commencement

If this role sounds like your next challenge, Apply today!
We are looking for individuals who are available to work 4 days weekly across to from 7am to 5pm on a Part Time basis2 hours weekly
Successful ctes are required to attend 2 weeks of full-time trainingr>
This role commences on the 5th r>

Whether you-re passionate about customer service, driven by data, or called by creativity, a career here is for you/p>

Our people bring their diverse backgrounds ique perspectives to build a respectful, inclusive exible workplacene where we-re driven by our values, pported to share ideas, initiatives, ergyne where making a positive impact for customers, communities ch other is part of our every dayp>

Here, you-ll thriveou-ll be supported when faced with challenges, powered to tackle new opportunitiese really love working here, think you will toop>

We-re determined to make a real difference for first peoplese encourage all interested applicants to applyf you're already part of the Confidential Group including Confidential, you'll need to apply through Sidekick to submit a valid applicatione-re keen to support you with the next step in your careerp> -
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Confidential

05 18:


05

Location

Perth, Australia

Arrangements


> Other flexible work options

Industries

Banking & Finance


Confidential






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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