Onsite Support Engineer - Sydney

Company: AC3
Your Application: You have not applied yet
Location: Sydney, Australia
Employer Email:
About the company
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration. We support our customers at every step of their technology journey, from consult, to procure and build, to run and optimise and talent management.

We’re a company that believes in doing the right thing by our customers and each other, and delivering on our promises. Beyond getting to work with cool tech and cool clients, you’ll also find real recognition and flexible work that works for you.

About the role
The Digital Workplace function aligns technology, employees and business processes to improve operational efficiency. 
You will be responsible for representing AC3, providing an exceptional customer experience and immediate solutions to end users. In conjunction with the Digital Workplace team, you will support the request, acquisition, deployment, maintenance, utilization, and disposal of End User Compute devices managed by AC3.

Effectively handling VIP walk-ups and liaising with executive level staff Deployment of SOE images onto user devices via SCCM Desktop and Mobile Device Management using SCCM, InTune or similar Troubleshooting and isolating Desktop, Networking, Windows Server, O365 issues; escalating to the relevant team when required - LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online + O365 etc. Troubleshooting Audio/Video Conference equipment Liaising with and escalating to both internal AC3 teams and customer IT teams as required Performing all support functions under accordance with ITIL process and procedure Essential Experience
2+ years experience in a similar IT Support role 2+ years experience in and supporting end user devices in a face-to-face capacity with the ability to effectively and confidently communicate with senior management and executives Deep understanding of support best practices, incl. identifying the true root cause and going the extra mile when
required. Experience IT Procurement or Asset Management Experience supporting end user devices and applications Experience working in technical environments with strong proven working knowledge of Windows Operating Systems, MS Office, Exchange Online and O365, AV management, Windows desktop products, Mobile Device Management, SCCM and associated products Desired Experience
Tertiary qualification in IT or computer science ITIL certification ServiceNow incident, asset, configuration management Experience working with SCCM; image deployment, desktop and mobile management Benefits
Join a fast growing organisation with an awesome culture - 20th Great Place to Work in Australia! Work with the latest technologies Develop your career in structured ITIL environment Ongoing training and mentoring from Senior Engineers Fun & Friendly team Convenient Sydney CBD location $63,000 + Super + Benefits + Profit Share ASAP start

As number 20 on Australia’s Great Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
Own It: If I say I’m going to do it, I do it. And I give it my all. Better It: I take the current status quo and make it better. Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough. Enjoy It: I take my work seriously, but don’t take myself too seriously. We’d love for you to experience the AC3 way for yourself!

If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Every position at AC3 will require to undergo a National Police Check.
* Develop your career in a leading Australian owned MSP
* Voted 20th Best Place to Work in Australia
* Largest Australian IT Service Provider for NSW Government

Jobs you may be interested in

    Tips You May Be Interested In