Member Engagement Consultant Northside - Brisbane Australia

Company: Confidential
Your Application: You have not applied yet
Location: Brisbane Australia, Australia
JOB DESCRIPTION

Member Engagement Consultant Northside
Confidential
Member Engagement Consultant Northside

Description

About the Role

Come in the fantastic team at Confidential Brisbane North in both our Northlakes or Chermside branchs a Member Engagement Consultant in our Retail/Bank store locationngage with our members liver tailored solutions across a range of core products assistance, insurance nking rvicesou must be able to adapt quickly to change ovide exceptional customer service across a range of different channels i face to face, phone, nd click-to-chatp>

This is an ideal role if you have experience in one of these products areas assistance, insurance nking uld like to be provided with training to expur career expertise into further product areas/p>Full time hours rostered over a 6-day working week
Availability required to 8:
30am to 5:
15pm :
45am-2:
15pm
Commencement rate is $26p/h plus super, increasing to $28p/h plus super
Full-time training provided for up to 10 weeks

Duties

Determine, understd deliver on our member-s needs
Create an open, engaging environment where members feel at ease
Promote Confidential products cilitate referrals to specialist staff
Contribute to the achievement of service sts in a multichannel environment, including face-to-face a phone, nd click-to-chat
Maximise opportunities to achieve team dividual KPI-s
Live the Confidential values ntinue to build on our strong reputation

About you

Sales customer service experience in a retail or contact centre environment
Previous experience in banking or financial services
Team players who are committed, motivated, reliable sitive
Strong listening skills, an engaging communication style oven ability to determine your customers- needs
Attention to detail curate data entry skills, while working in a fast-paced, structured environment
Resilient, adaptable cepting of change

It is an exciting time to be part of Confidential as we continue our transformation towards better, smarter solutions that deliver more security osperity for Queensle are big enough to make a real difference in our community, yet small enough to nurture your professional rsonal developmentp>

We are committed to ensuring that every employee has access to flexibility in their rolee encourage all ctes to discuss what flexibility means to you w we can help you find your balancep>

There are plenty of other perks, too

Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance avel products for you ur family
Significant discounts on holidays, theme parks, movies, new cars, experiences much more

Ready to apply- You-ve got thisr>

,

At Confidential we are committed to building a diverse clusive workplace to create better outcomes for our employees r memberse are particularly focused on building our cultural, gender, disability, BTI inclusivitytes from these her diverse backgrounds are encouraged to applyp>

; you be required to complete video interviews, psychometric testing, a medical criminal history check as part of the application processp>

Confidential is a Circle Back Initiative employer - we commit to respond to every applicantp>

Questions- areersracq or visit

Work Locations

Northlakes

Confidential
Member Engagement Consultant Northside

Description

About the Role

Come in the fantastic team at Confidential Brisbane North in both our Northlakes or Chermside branchs a Member Engagement Consultant in our Retail/Bank store locationngage with our members liver tailored solutions across a range of core products assistance, insurance nking rvicesou must be able to adapt quickly to change ovide exceptional customer service across a

range of different channels i face to face, phone, nd click-to-chatp>

This is an ideal role if you have experience in one of these products areas assistance, insurance nking uld like to be provided with training to expur career expertise into further product areas/p>Full time hours rostered over a 6-day working week
Availability required to 8:
30am to 5:
15pm :
45am-2:
15pm
Commencement rate is $26p/h plus super, increasing to $28p/h plus super
Full-time training provided for up to 10 weeks

Duties

Determine, understd deliver on our member-s needs
Create an open, engaging environment where members feel at ease
Promote Confidential products cilitate referrals to specialist staff
Contribute to the achievement of service sts in a multichannel environment, including face-to-face a phone, nd click-to-chat
Maximise opportunities to achieve team dividual KPI-s
Live the Confidential values ntinue to build on our strong reputation

About you

Sales customer service experience in a retail or contact centre environment
Previous experience in banking or financial services
Team players who are committed, motivated, reliable sitive
Strong listening skills, an engaging communication style oven ability to determine your customers- needs
Attention to detail curate data entry skills, while working in a fast-paced, structured environment
Resilient, adaptable cepting of change

It is an exciting time to be part of Confidential as we continue our transformation towards better, smarter solutions that deliver more security osperity for Queensle are big enough to make a real difference in our community, yet small enough to nurture your professional rsonal developmentp>

We are committed to ensuring that every employee has access to flexibility in their rolee encourage all ctes to discuss what flexibility means to you w we can help you find your balancep>

There are plenty of other perks, too

Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance avel products for you ur family
Significant discounts on holidays, theme parks, movies, new cars, experiences much more

Ready to apply- You-ve got thisr>

,

At Confidential we are committed to building a diverse clusive workplace to create better outcomes for our employees r memberse are particularly focused on building our cultural, gender, disability, BTI inclusivitytes from these her diverse backgrounds are encouraged to applyp>

; you be required to complete video interviews, psychometric testing, a medical criminal history check as part of the application processp>

Confidential is a Circle Back Initiative employer - we commit to respond to every applicantp>

Questions- areersracq or visit

Work Locations

Northlakes

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Confidential

06 :
41

Location

Brisbane, Australia

Arrangements



Industries

Customer Service


Confidential






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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