Manager, Static & Reporting - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Manager, Static & Reporting
Confidential


* Build your career your way
* An innovative, flexible llaborative work environment
* Career progressing opportunity

About the Role
Role Location:
Melbourne- 75 Dorcas Street, South Melbourne
Role Type:
Permanent, Full time

The purpose of this role is to assist Confidential in becoming the fastest fest mover of funds both domestically oballyhis role ensures that Confidential customers spanning across all segments are provided with a quality, consistent ficient payment experience, even when manual intervention is required/p>

The role is responsible for managing a team of Payment Specialists who are tasked with the successful mely processing of Inward tward Australian Real-time Gross Settlement RTGS, cross-border earing services Payments that fall into an exception hg queueesponsibilities include:

* Provide guidance pport to various projects itiatives aiming to achieve operational efficiencies
* plement process improvements to improve customer service am efficiency, ultimately reducing cost
* Demonstrate an expert level of knowledge in the Australian Payments lpe, Confidential Payment systems yment related Australian dustry regulations s
* Demonstrate an underst of AOM principles
* Demonstrate good collaboration akeholder Confidential across Australia, New Zeald Asiar>
* Lead power team towards progress ving by Confidential values, building a culture which results in low attrition
* Ensure team are adequately trained sourced to deliver to customer siness expectations
* Maintain quality of delivery of process
* Confidential of existing risks within the business ompt action of Core incidents to remediation
* Hescalations with the aim to resolve with customer satisfaction
* Produce regular Confidential reporting on behalf of the Payment Processing function

The Manager role requires the ability to build relationships tworks, problem solving alysis, as well as an ability to make fast fective decisions when under pressurep>

About You
To grow successful in this role, you will ideally bring the following:
* Detailed knowledge of the Australian Payments lpe, Confidential's Payments systems yment Industry sts gulations
* Proven leadership qualities
* Ability to manage stakeholders with conflicting priorities
* Proven analytical skills
* Demonstrated ability to make correct decisions under pressure
* Demonstrated Service-based mindset

About Confidential
At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

Confidential recognises the value of an inclusive verse work environmente take pride in the diversity of our people courage applications from diverse ctesur recruitment decisions are based on the key inherent needs quirements of each role, ndidates are selected based on their unique strengths aracteristicsp>


We work flexibly at Confidentialalk to us t us knowsho w this role can be flexible for youp>

To working at Confidential or to view other opportunities visit apply for this role by visiting Confidential Careers arch for reference number AUS129588r>

Confidential


* Build your career your way
* An innovative, flexible llaborative work environment
* Career progressing opportunity

About the Role
Role Location:
Melbourne- 75 Dorcas Street, South Melbourne
Role Type:
Permanent, Full time

The purpose of this role is to assist Confidential in becoming the fastest fest mover of funds both domestically oballyhis role ensures that

Confidential customers spanning across all segments are provided with a quality, consistent ficient payment experience, even when manual intervention is required/p>

The role is responsible for managing a team of Payment Specialists who are tasked with the successful mely processing of Inward tward Australian Real-time Gross Settlement RTGS, cross-border earing services Payments that fall into an exception hg queueesponsibilities include:

* Provide guidance pport to various projects itiatives aiming to achieve operational efficiencies
* plement process improvements to improve customer service am efficiency, ultimately reducing cost
* Demonstrate an expert level of knowledge in the Australian Payments lpe, Confidential Payment systems yment related Australian dustry regulations s
* Demonstrate an underst of AOM principles
* Demonstrate good collaboration akeholder Confidential across Australia, New Zeald Asiar>
* Lead power team towards progress ving by Confidential values, building a culture which results in low attrition
* Ensure team are adequately trained sourced to deliver to customer siness expectations
* Maintain quality of delivery of process
* Confidential of existing risks within the business ompt action of Core incidents to remediation
* Hescalations with the aim to resolve with customer satisfaction
* Produce regular Confidential reporting on behalf of the Payment Processing function

The Manager role requires the ability to build relationships tworks, problem solving alysis, as well as an ability to make fast fective decisions when under pressurep>

About You
To grow successful in this role, you will ideally bring the following:
* Detailed knowledge of the Australian Payments lpe, Confidential's Payments systems yment Industry sts gulations
* Proven leadership qualities
* Ability to manage stakeholders with conflicting priorities
* Proven analytical skills
* Demonstrated ability to make correct decisions under pressure
* Demonstrated Service-based mindset

About Confidential
At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerp>

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

Confidential recognises the value of an inclusive verse work environmente take pride in the diversity of our people courage applications from diverse ctesur recruitment decisions are based on the key inherent needs quirements of each role, ndidates are selected based on their unique strengths aracteristicsp>


We work flexibly at Confidentialalk to us t us knowsho w this role can be flexible for youp>

To working at Confidential or to view other opportunities visit apply for this role by visiting Confidential Careers arch for reference number AUS129588r>

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Apply Now
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Confidential

17 09:


16

Location

Arrangements



Industries

Banking & Finance






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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