Manager, Service Capability Faculty - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Manager, Service Capability Faculty
Cbus Super
Manager, Service Capability Faculty

As our Manager, Service Capability Faculty at Cbus, you-ll lead a team of service capability professionals, accountable for enabling our Member ployer MEX Channel teams, to execute on Cbus- Service Strategyr>
This newly created role builds MEX-wide capability, through member ployer experience design, creating engaging learning experiences, delivering required knowledge to staff when w they need ithe Manager, Service Capability Faculty drives a culture of continuous learning, ensuring our people have the access, knowledge pabilities they need to be successful whilst delivering a great member ployer experiencer>
Day to day this looks like, overseeing your team delivering the design,plementation of a number of Member & Employer Experience Frameworks ograms whilst reporting on oviding ongoing support to our outbound campaigns bound activityhrough these activities you-ll identify initiative-based going learning needs across MEX teams, includingof training needs analyses, role clarity statements, capability profiles urse outlinesr>
We-re looking for that special someone who has experience implementing Learning &Frameworks, ensuring the application of technical knowledge - across a number of customer/member channelsou-ve owned the documentation owledge Confidential process, including knowledge content design chitecture, that enables agile, scalable ficient delivery of information across multiple channelsou-ll own the measurement of the service quality delivery to ensure continuous improvementou-re passionate rsonable, knowing exactly what it takes to create, foster intain stakeholder relationships at all levelsr>
Why Cbus-
You can be part of an award-winning Confidential that is genuinely committed to delivering workplace diversity, inclusion exible working arrangements as an enabler of our purpose - to act in the best interest of our members ximise their retirement outcomesr>
Like to know more about working with Cbus- Listen to some of our videos with members of the Cbus team on our websiteou will also be able to download the full position description from our website - r>
About Cbus
Cbus is one of largest industry superannuation funds e national industry fund for the, building, infrastructure lied industriesstablished in , Cbus provides superannuation benefits to over , members, has assets over $60 billion, cepts contributions from more than , employersr>
:
5th

Agencies, :
All Cbus vacancies are managed by our internal Talent Acquisition Teamhould external assistance be required we will only reach out to our preferred agency partners, Thank youad a team of service capability professionals delivering our Service Strategy, Innovate, design all Service Enquiry Best Practice Procedures, Join a leading Industry Super Fund, where members are at the heart of what we do

Cbus Super
Manager, Service Capability Faculty

As our Manager, Service Capability Faculty at Cbus, you-ll lead

a team of service capability professionals, accountable for enabling our Member ployer MEX Channel teams, to execute on Cbus- Service Strategyr>
This newly created role builds MEX-wide capability, through member ployer experience design, creating engaging learning experiences, delivering required knowledge to staff when w they need ithe Manager, Service Capability Faculty drives a culture of continuous learning, ensuring our people have the access, knowledge pabilities they need to be successful whilst delivering a great member ployer experiencer>
Day to day this looks like, overseeing your team delivering the design,plementation of a number of Member & Employer Experience Frameworks ograms whilst reporting on oviding ongoing support to our outbound campaigns bound activityhrough these activities you-ll identify initiative-based going learning needs across MEX teams, includingof training needs analyses, role clarity statements, capability profiles urse outlinesr>
We-re looking for that special someone who has experience implementing Learning &Frameworks, ensuring the application of technical knowledge - across a number of customer/member channelsou-ve owned the documentation owledge Confidential process, including knowledge content design chitecture, that enables agile, scalable ficient delivery of information across multiple channelsou-ll own the measurement of the service quality delivery to ensure continuous improvementou-re passionate rsonable, knowing exactly what it takes to create, foster intain stakeholder relationships at all levelsr>
Why Cbus-
You can be part of an award-winning Confidential that is genuinely committed to delivering workplace diversity, inclusion exible working arrangements as an enabler of our purpose - to act in the best interest of our members ximise their retirement outcomesr>
Like to know more about working with Cbus- Listen to some of our videos with members of the Cbus team on our websiteou will also be able to download the full position description from our website - r>
About Cbus
Cbus is one of largest industry superannuation funds e national industry fund for the, building, infrastructure lied industriesstablished in , Cbus provides superannuation benefits to over , members, has assets over $60 billion, cepts contributions from more than , employersr>
:
5th

Agencies, :
All Cbus vacancies are managed by our internal Talent Acquisition Teamhould external assistance be required we will only reach out to our preferred agency partners, Thank youad a team of service capability professionals delivering our Service Strategy, Innovate, design all Service Enquiry Best Practice Procedures, Join a leading Industry Super Fund, where members are at the heart of what we do





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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