Manager – Conciliation Team Full-time Permanent - Australian Capital Territory

Company: Confidential
Your Application: You have not applied yet
Location: Australian Capital Territory, Australia
JOB DESCRIPTION
At Access Canberra, we are all about giving people easy access to ACT regulatory services, payments formation while offering a great customer experience. We help community organisations, business dividuals work with the ACT nstantly look for new ways to better deliver services.
Fair Trading gulatory Strategy has a range of units responsible for ensuring businesses comply with their obligations in relation to consumer protection her regulatory compliance. The branch is involved in a range of work including inspections, investigations, education, compliance action forcement. Our areas also work collaboratively with other States, Territories e Commonwealth in relation to ensuring the Australian Consumer Law is followed ovides positive outcomes for Australian consumers.
, Access Canberra will introduce a new binding conciliations function for consumer complaints in the ACT. Under this new approach, Access Canberra will have the power to require businesses to attend a compulsory conciliation in person, to resolve a complaint raised by a consumer. The Manager ? Conciliations Team will lead ersee the new conciliations function by ensuring that conciliations for consumer complaints are managed in an effective mely way, in accordance with
the ACT?s consumer protection frameworks.
Chief Minister, Confidential onomicDirectorate CMTEDD supports Company diversity committed to creating an inclusive workplace. As part of this commitment, Aboriginal rres Strait Islpeoples, people with disability ose who identify as are encouraged to apply.
Eligibility/Other Requirements:
High level underst perience in applying the Australian Consumer Law;
Demonstrated experience of program design, delivery, evaluation view; including the ability to translate policy into program delivery outcomes velop solutions to complex legal nsumer problems;
Experience in managing livering programs with accuracy tegrity, in an environment attentive to community focused service;
Prior to commencing this role, a current registration issued under the Working with Vulnerable People Background Checking Act is required. on Working with Vulnerable People registration refer to - .
Please review the Position Description for details about this role s duties/responsibilities.





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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