Journey Expert - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Journey Expert
Confidential

Point of Sale POS Analyst Journey Expert

Payments & Merchant Services

The purpose of the Payments & Merchant Services Tribe is to make, simple, industry-leading ways for customers to send ceive payments, quickly, reliably st-effectivelyp>

As a Point of Sale POS Analyst Journey Expert within the Merchant, Implementation yments Support squad, you will be working with Confidential customers ternal stakeholders to rectify issues, streamlining processes ting as a point of representation to the merchants value chain for questions of policy, process, incident sue managementhe role will see focusedin Incident Confidential, eCommerce rd Present support, Confidential-s Mobile Wallet suite, yment processes relating to Telegraphic Transfers, Carbe, Payment Traces eques/p>

Merchant process oduct knowledge is highly advantageousp>

Watch this animation to get an insight in to what a day in their life looks likep>

Who are you-

A team player - You know we only win if we all winou recognise lue the different perspectives ills your colleagues bringt is not about being a hero but jumping in ntributing to the successful delivery of the team-s missionbr>
The customer-s biggest fan - You demonstrate a thirst for better underst the customer fine the problem velop solutions through their eyesbr>
Comfortable being uncomfortable - You are comfortable with uncertainty ve the ability to effectively manage yourself through ambiguity angebr>
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things ssionately advocate continuous improvementbr>
Committed to your own her-s growth - You strive to stretch ow yourself hers by identifying your ownareas, seeking feedback oviding feedback to others to help them learn ow every daybr>
A curious problem solver - You are energised by tackling complex problems e critical thinking, your network, skills, knowledge, ailable data to drive better outcomes for our customers e bankbr>
Risk savvy - You build sustainable solutions that protect customers, stakeholders e communityr>

What you bring to the Tribe-

An intense passion riosity for customers, their needs nts, putting them at the centre of everything you dobr>Existing functional experience or expertise in one or more of the following disciplines:
Customer Service, Process Documentation, Business Analysis, Change Confidential, Risk Confidential Business/Program Implementationbr>A willingness to broaden your experience pertise to develop skills in the above disciplines come more effective at optimising end-to-end customer journeysbr>Domain knowledge of Merchants end to end businessbr>Demonstrated experience engaging fluencing stakeholdersbr>

This permanent opportunity will be based in Collins/p>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>

To working at Confidential or to view other opportunities visit ou apply for this role by visiting Confidential Careers arch for reference number Taleo Job Code AUS133028p>

#GD5/p> Confidential

Point

of Sale POS Analyst Journey Expert

Payments & Merchant Services

The purpose of the Payments & Merchant Services Tribe is to make, simple, industry-leading ways for customers to send ceive payments, quickly, reliably st-effectivelyp>

As a Point of Sale POS Analyst Journey Expert within the Merchant, Implementation yments Support squad, you will be working with Confidential customers ternal stakeholders to rectify issues, streamlining processes ting as a point of representation to the merchants value chain for questions of policy, process, incident sue managementhe role will see focusedin Incident Confidential, eCommerce rd Present support, Confidential-s Mobile Wallet suite, yment processes relating to Telegraphic Transfers, Carbe, Payment Traces eques/p>

Merchant process oduct knowledge is highly advantageousp>

Watch this animation to get an insight in to what a day in their life looks likep>

Who are you-

A team player - You know we only win if we all winou recognise lue the different perspectives ills your colleagues bringt is not about being a hero but jumping in ntributing to the successful delivery of the team-s missionbr>
The customer-s biggest fan - You demonstrate a thirst for better underst the customer fine the problem velop solutions through their eyesbr>
Comfortable being uncomfortable - You are comfortable with uncertainty ve the ability to effectively manage yourself through ambiguity angebr>
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things ssionately advocate continuous improvementbr>
Committed to your own her-s growth - You strive to stretch ow yourself hers by identifying your ownareas, seeking feedback oviding feedback to others to help them learn ow every daybr>
A curious problem solver - You are energised by tackling complex problems e critical thinking, your network, skills, knowledge, ailable data to drive better outcomes for our customers e bankbr>
Risk savvy - You build sustainable solutions that protect customers, stakeholders e communityr>

What you bring to the Tribe-

An intense passion riosity for customers, their needs nts, putting them at the centre of everything you dobr>Existing functional experience or expertise in one or more of the following disciplines:
Customer Service, Process Documentation, Business Analysis, Change Confidential, Risk Confidential Business/Program Implementationbr>A willingness to broaden your experience pertise to develop skills in the above disciplines come more effective at optimising end-to-end customer journeysbr>Domain knowledge of Merchants end to end businessbr>Demonstrated experience engaging fluencing stakeholdersbr>

This permanent opportunity will be based in Collins/p>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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