Journey Expert - In App Support IOS & D - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Journey Expert - In App Support iOS & d
Confidential

Journey Expert - In App iOS droid Support
ANZx
Experiment, iterate in us we redefine banking for the futuree-re using the latest platforms, technology man centred design, to better support our customers- financial wellbeingbr>
This is a great opportunity for an aspiring analyst to join a great team, learn ogress your career into a digital BA, PO or UX

What-s your mission-
Embedded in a down to earth, creative squad PO, 5 ios & d engineers, 2 UXers that looks after in app supportou will help guide able the squad to deliver new going features, which help our customers manage their financial well-beingp>

What will your day look like-

About Confidential
At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerr>
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>

To working at Confidential or to view other opportunities visit ou apply for this role by visiting Confidential Careers arch for reference number Taleo Job Code AUS135775p> Confidential

Journey Expert - In App iOS droid Support
ANZx
Experiment, iterate in us we redefine banking for the futuree-re using the latest platforms, technology man centred design, to better support our customers- financial wellbeingbr>
This is a great opportunity for an aspiring analyst to join a great team, learn ogress your career into a digital BA, PO or UX

What-s your mission-
Embedded in a down to earth, creative squad PO, 5 ios & d engineers, 2 UXers that looks after in app supportou will help guide able the squad to deliver new going

features, which help our customers manage their financial well-beingp>

What will your day look like-
Your initial focus will be on shaping the finer details of the in app support proposition, defining key features such as:

the way customers make requests such as disputing a transaction, raising a complaint, tting up a financial wellbeing conversation with coachr>
the way customers provide feedback on ANZx in app NPS, Rate view
the way customers engage a Financial well-being Coach on a mobile device

Digital BA work - writing & mapping stories | epics | features | acceptance criteria | always looking to build out the next new feature
Following through to ensure customer experience improvements are genuinely delivered - the work doesn-t stop at implementation!
Developing innovative data-driven insights on customer need

What will be in your toolkit-

An intense passion for our customers, putting them at the centre of everything you do, to create an exceptional experiences
Strong experience in gathering stories quirements pping requirements
Experience or underst of B2C mobile applications ature delivery
Ability to sift through layers of complexity to find the nugget of gold
Ability to explore customer needs in a data-driven way, develop plement innovative solutions, test the outcomes, erate

About Confidential
At Confidential, everything we do boils down to -why- - our purpose - to shape a world where people mmunities thrivee're just as focused on seeing our people thrive as well as our customerse'll give you every opportunity to develop your careerr>
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste ducing bureaucracyp>

A happy workplace is a thriving oneo in order to attract ep the best talent, y thanks for the hard work, we make sure all our employees are rewardedp>

We work flexibly at Confidential courage you to talk to us aboutsho w this role can be flexible for you y adjustments you require to our recruitment process or the role itselff you are a cte with a disability, let us knowsho w we can provide you with additional supportp>





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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