IT Service Desk Manager - Eastern Suburbs Sydney New South Wales

Company: Confidential
Your Application: You have not applied yet
Location: Eastern Suburbs Sydney New South Wales, Australia


Having been in Australia for over 80 years, our client is going through a digital transformation s created a new role for an experienced IT Manager or senior systems engineer with leadership experiencehis role is ideal for those who enjoy leadership but still want to maintain their technical skills by staying in a hn rolehis company is renowned for having a culture for innovation a result has remained the leaders in their field despite being around for over 80 yearsp>


In this newly created role, the service desk manager will play a critical role in supporting the internal infrastructure of the business, as well as supporting & troubleshooting to internal ternal customerss the lead, you will be required to provide mentoring adership to junior members of the team t as a final escalation point for 1st, 2nd, d level supportp>

Responsibilities include:

This will include but will not be limited to:

· Be the level 3 technical escalation

· Manage the service desk team by focusing on ITIL practicesp>

· Follow ITIL Best Practice Confidential

· Assist other staff member with technical developmentp>

· Troubleshoot solve users network performance issuesp>


This role would be the right fit for an enthusiastic individual who has excellent customer service skills whilst being able to demonstrate logical problem solving / troubleshooting skills looking forward to progressing their IT career within the industrial spacep>

The following is required:

· 3+ years' experience managing IT Support Teams

· ITIL Certified oven experience driving IT maturity

· fundamental technical IT knowledgep>

· Experience with technologies such as Azure, MDM, SharePoint fice365

Excellent customer service & communication skills

· Displays willingness to learnp>

· Resilient, hardworking, tivated personality

· Australian Drivers licence

*, full permanent Australian working rights are required to be considered for this position ccessful applicants will be contacted/p>

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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