IT Service Delivery Manager - Sydney Auckland New South Wales

Company: Confidential
Your Application: You have not applied yet
Location: Sydney Auckland New South Wales, Australia


Having been in Australia for over 20 years, our client is going through a digital transformation s created a new role for an experienced IT Manager or Service Delivery Managerhis role is ideal for those who enjoy leadership but still want to maintain their technical skills by staying in a hn rolehis company is renowned for having a culture for innovation a result has remained the leaders in their field despite being around for over 20 yearsp>


In this newly created role, the service desk manager will play a critical role in supporting the internal infrastructure of the business, as well as supporting & troubleshooting to internal ternal customerss the lead, you will be required to provide mentoring adership to junior members of the team t as a final escalation point for 1st, 2nd, d level supportp>

Responsibilities include:

This will include but will not be limited to:

· Be the level 3 technical escalation

· Manage the service desk team by focusing on ITIL practicesp>

· Follow ITIL Best Practice Confidential

· Assist other staff member with technical developmentp>

· Troubleshoot solve users network performance issuesp>


This role would be the right fit for an enthusiastic individual who has excellent customer service skills whilst being able to demonstrate logical problem solving / troubleshooting skills looking forward to progressing their IT career within the industrial spacep>

The following is required:

· 3+ years' experience managing IT Support Teams

· ITIL Certified oven experience driving IT maturity

· fundamental technical IT knowledgep>

· Experience with technologies such as Azure, MDM, SharePoint fice365

Excellent customer service & communication skills

· Displays willingness to learnp>

· Resilient, hardworking, tivated personality

· Australian Drivers licence

*, full permanent Australian working rights are required to be considered for this position ccessful applicants will be contacted/p>

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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