Incident / Business Systems Manager - Loyalty / Banking - Victoria

Company: Confidential
Your Application: You have not applied yet
Location: Victoria, Australia
JOB DESCRIPTION

Great opportunity for an Incident Manager / Business Systems Manager / Operations Manager to manage loyalty / rewards operations on behalf of a vendor for a financial services institution.

In the role, you will coordinate with the client and internal stakeholders to oversee the smooth operational delivery of the loyalty program, manage incidents, report on performance against service level agreements as well as scope and schedule incremental capability and program changes.

Ideally you will come from an Agency, Consulting or B2B background, preferably within loyalty/CRM in financial servicessho wever happy to consider similarly complex industries.

Great opportunity for an Incident Manager / Business Systems Manager / Operations Manager to manage loyalty / rewards operations on behalf of a vendor for a financial services institution.

In the role, you will coordinate with the client and internal stakeholders to oversee the smooth operational delivery of the loyalty program, manage incidents, report on performance against service level agreements as well as scope and schedule incremental capability and program changes.

Ideally you will come from an Agency, Consulting or B2B background, preferably within loyalty/CRM in financial servicessho wever happy to consider similarly complex industries.

Key Responsibilities

Manage all operational aspects of the program on behalf of the client.ate resolution of any issues or outages of an operational or technical manner
Monitor and report on agreed contractual Service Levels
Provide detailed incident reports
Management, oversight, and prioritisation of product backlogs, change requests and other projects for the Rewards / Loyalty Program, have a thorough understanding of the solution, and act as a subject matter expert.ernance practices
Capturing project requirements, scope and objectives involving all stakeholders and translating requirements into project plans and other technical documents required for successful project delivery.ion for centre including all planning, issues escalation / resolution, reviews / reporting and monitoring.and investigations jointly with the Client's internal team
Preparation
for project and governance meetings, responsible for status reports and issues/risk log tracking and other project-related documents including oversight of all initiatives for the Rewards programs
Provide effective triaging and impact assessments for all Change Requests
Develop detailed action and milestone plans to monitor and track progress
Creation and maintenance of process maps for all operational processes and interfaces
Maintenance of the BRD and FSD providing the overview in relation to procedures and Reward processing
Facilitate escalations and resolve any project issues that impact achieving delivery dates or SLAs.the release cycle plan, scheduling projects for systems enhancements.p>

Industry experience 6 years + in an operational / business analyst capacity
Previous experience working in a fast-paced environment with an external facing client is a must, ideally in a consulting, managed service or agency environment with responsibility for managing core business systems
High competence in contractual obligations management, tracking progress and contributing to the improved performance where possible
Rewards, Loyalty or CRM experience.nt client-facing and internal communication skills, including presentation to senior management and C level
Excellent written and verbal communication skills
Ability to grasp overall technical solution
Solid organizational skills including attention to detail and multitasking skills
Good in problem solving and analytical skills
Willing to take initiative and work independently
Attention to details, intuitive and able to deliver results
Experience with Jira, Trello and MS Project is desired

Like to know more-

Should you wish to discuss, Please apply through this site. 6776.will be treated in the strictest of confidence.n strict confidence, please apply online using the appropriate link quoting Ref No.





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: Unspecified



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