Inbound Customer Service Consultant - MURARRIE BRISBANE Queensland AU 4127

Company: Confidential
Your Application: You have not applied yet
Location: MURARRIE BRISBANE Queensland AU 4127, Australia
JOB DESCRIPTION

Goodstart is Australia-s largest provider of early learning and care.nded with a vision for all Australia-s children to have the best possible start in life, as a not-for-profit social enterprise, we exist purely to improve the lives of Australia-s children and their families.are entirely Australian owned employing over 15, people and caring for over 71, children.gt;

We are seeking customer service champions to join our high performing Solutions Centre team based in our Head Office in Murarrie.>

We are currently offering full time 5 days weekly and part time 4 days weekly opportunities.>

You will be responsible for supporting families with their enquiries as they look to take their next step in their early learning and care journey as parents.s role exists to ensure Goodstart fulfils its experience promises to new and existing families each and every day.>

The Solution Centre plays a crucial role in the business by supporting both our families and the network that support them.se families are entrusting us with the care of their most valued possession, their children so we pride ourselves on the experience we provide through their preferred channel including inbound, outbound, web-chat and Please apply through this site.eractions.gt;

Responsibilities -

Providing outstanding customer experiences for our families and customers every time.gt; Be able to respond and interact with customers through multiple communication channels including
inbound and outbound calls, Please apply through this site.bchat and text.gt; Able to adapt and engage your communication style to the individual customer for a successful outcome
Working towards a first call resolution strategy, utilizing a solution style
approach to all challenges and opportunities presented.gt; Enjoy working towards targets to achieve service level agreements to ensure our customers are always our focus and at the centre of everything we do.gt; Always looking for opportunities to improve your own performance and processes in the business to improve the customer experience

About you -

Experience delivering outstanding customer service
Excellent interpersonal skills with the ability to communicate effectively with a diverse
range of people
Motivated and confident to work individually or as a member of the team
Enjoys finding creative ways to solve problems
Demonstrated customer experience highly regarded
Ability to work on a roster with the range of operating hours between 7am and 7pm

We offer the following benefits

Be empowered to drive continuous change and find new and innovative ways of working to achieve goals
Work for a company that has an aspiration to be globally recognised for early years and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and
Access to discounted childcare
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more-.gt;

- COB Monday the 22nd of

are proud of our inclusive work environment that supports and encourages individual growth and strong teams.knowledges Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of all lands on which we come together.recognise Aboriginal and Torres Strait Islander cultures as enduring, living cultures and pay our respects to Elders past and present.gt;

If you are in applying for this role, please upload your Cover Letter & CV to our website.>

If you would like a copy of the PD Please apply through this site.sse Giudice - agiudicegoodstart.ase do not e-mail your application to this e-mail address, it will not be considered.gt;

Posting Notes
MURARRIE, BRISBANE || QLD || Australia || Shared Services || || No Early Childhood Qualification ||




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



Jobs you may be interested in






    Tips You May Be Interested In