Guest Service Agent. - Melbourne

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne, Australia

We currently have an exciting PT opportuntiy for someone looking to et experience as Guest Booking Attendants.
This position is expected to provide a high level of service to the College as one of the first points of contact in the reception/front desk area for a varied client base including residential students, visitors, academics and conference guests.

As the first point of contact for all clients and guests, your duties will include, however are not limited to:

First point of contact for all room/ long-stay bookings, ensuring a friendly greeting and accommodating check-in service
Entering bookings into the Room Reservation System, updating bookings as required, maintaining booking database
Answering all general incoming calls, screening and directing them accordingly
Maintaining an organised, professional and safe reception environment
Provide efficient and professional assistance to internal/external stakeholders - meeting, greeting and directing the College amenities users around the premise
Ensuring smooth bookings of accommodation and arranging rooms and conference facilities accordingly
Update and maintaining key documentation
Manage and maintain office requirements - Ordering of supplies for
the office
Ad Hoc administration support and the occasional finance administration support

The successful applicant will be highly organised with strong communication skills and have prior experience in a similar role.
Additionally, to be considered for this role you must:

Strong time management, prioritisation and problem-solving skills
Excellent customer service orientation (internal and external customers)
Motivation and ability to work autonomously, managing priorities and reception function
Advanced administrative skills (Office 365, MS Word, Office, Excel & Outlook)
Professional telephone manner, with the ability to adapt to changing clientele

This role will potentially develop into a full time role depending on how things go within the position and what you are wanting to do. This role could potentially be suitable for current university students who can fit studies in around 1pm - 6 pm

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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