Dispute Resolution Officer - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Dispute Resolution Officer
Confidential
Dispute Resolution Officer

Your new team
The Member Experience group is responsible for the development, delivery ministration of the Fund-s operational member ployer serviceshe group manages our third-party service provider relationships, manages our Digital program, key in the delivery of our new products rvicesr>
Your new role
Reporting to the Quality Manager, this role will work with complainants her external parties including External Dispute Resolution Scheme to ensure the efficient ir resolution of complaints, complying with the Fund complaints framework gulatory requirementshe role requires you to act in the best interests of members eir beneficiaries s a focus on continual improvement through identifying recurring stemic issueshis role is a Confidential term contract ending , with potential for extensionr>

Manage complaint investigations solution by phone writing accordance with agreed policies gulatory obligations
Manage External Dispute Resolution EDR complaintsodge submissions present the Fund in conciliation hearings with complainants e Australian Financial Complaints Authority AFCA
Respond to internal ternal complaint queries
Maintain complaint records bmit nage incidents that arise from complaints
Identify root cause issues derived from complaints ntribute to process rvice improvement opportunities to deliver an enhanced member service reduce further complaints
Be a Subject Matter Expert, participating in working groups as required
Maintain strong working relationships with internal staff ternal third parties
Other activities as required to support sist the Quality Managerr>

What you-ll need

Experience in superannuation
Proven experience in dispute resolution mplex complaint Confidential
Excellent written rbal communication skills
Well-developed investigation alytical skills
Able to work diligently, efficiently y close attention to detail
Excellent organisational skills with the ability to prioritise nage the range of tasks required of this position
An excellent working knowledge of/experience with Microsoft Word, Microsoft Excel crosoft Outlook
Ability to work autonomously o-actively in order to meet deadlines
Ability to communicate effectively with colleagues rvice providers
Ability to interpret technical documents i insurance policies early mply communicate findings
Should be highly solutions oriented
Ability to multi skill nage competing tasks iorities
Knowledge derst ofsho w all aspects of the Fund-s Insurance policies operate, Confidential-s Trust Deed perannuation Industry Supervision Act SIS Legislationr>

What-s next
, if you share our values of Energy, Integrity, Generosity of Spirit cellent Outcomes uld like the opportunity to work in a challenging, growing pidly evolving team to deliver outst resultsr>
Be Inspired, Be Bold, Be You

Confidential
Dispute Resolution Officer

Your new team
The Member Experience group is responsible for the development, delivery ministration of the Fund-s operational member ployer serviceshe group manages our third-party service provider relationships, manages our Digital program, key in the delivery of our new products rvicesr>
Your new role
Reporting to the Quality Manager, this role will work with complainants her external parties including

External Dispute Resolution Scheme to ensure the efficient ir resolution of complaints, complying with the Fund complaints framework gulatory requirementshe role requires you to act in the best interests of members eir beneficiaries s a focus on continual improvement through identifying recurring stemic issueshis role is a Confidential term contract ending , with potential for extensionr>

Manage complaint investigations solution by phone writing accordance with agreed policies gulatory obligations
Manage External Dispute Resolution EDR complaintsodge submissions present the Fund in conciliation hearings with complainants e Australian Financial Complaints Authority AFCA
Respond to internal ternal complaint queries
Maintain complaint records bmit nage incidents that arise from complaints
Identify root cause issues derived from complaints ntribute to process rvice improvement opportunities to deliver an enhanced member service reduce further complaints
Be a Subject Matter Expert, participating in working groups as required
Maintain strong working relationships with internal staff ternal third parties
Other activities as required to support sist the Quality Managerr>

What you-ll need

Experience in superannuation
Proven experience in dispute resolution mplex complaint Confidential
Excellent written rbal communication skills
Well-developed investigation alytical skills
Able to work diligently, efficiently y close attention to detail
Excellent organisational skills with the ability to prioritise nage the range of tasks required of this position
An excellent working knowledge of/experience with Microsoft Word, Microsoft Excel crosoft Outlook
Ability to work autonomously o-actively in order to meet deadlines
Ability to communicate effectively with colleagues rvice providers
Ability to interpret technical documents i insurance policies early mply communicate findings
Should be highly solutions oriented
Ability to multi skill nage competing tasks iorities
Knowledge derst ofsho w all aspects of the Fund-s Insurance policies operate, Confidential-s Trust Deed perannuation Industry Supervision Act SIS Legislationr>

What-s next
, if you share our values of Energy, Integrity, Generosity of Spirit cellent Outcomes uld like the opportunity to work in a challenging, growing pidly evolving team to deliver outst resultsr>
Be Inspired, Be Bold, Be You

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Apply Now
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Confidential

:


Location

Arrangements



Industries

Banking & Finance


Confidential






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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