Desktop Administrator - Melbourne

Company: Thales Australia Limited
Your Application: You have not applied yet
Location: Melbourne, Australia
Employer Email:
Job Description:
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

About Your Role

The Desktop Administrator is a critical role in our New Way of Working within the End User Compute Squad and provides on-site support across the Melbourne sites for all IT systems within scope of support Service Level Agreement (SLA)

 Provide 1st and 2nd level support and fault diagnosis resolution for technology in scope including support in resolving hardware and software issues.

Maintain an efficient hardware refresh program for all desktop hardware within scope.

Update incidents, requests and tasks with information relevant to customer calls.

Assist with the deployment of software to customers via remote tools including UAT.

Maintain CMDB of all assets for technology in scope.

Identify Problems through the analysis of Incidents.

Follow the Change and Release process including User Testing. 

Identify and participate in the Continued Service Improvement Program (CSIP) for End User Compute. 

Operate within established framework of ITIL processes such as Change, Release, Incident, Problem management and Agile.

How About You?

Understanding and experience with Windows 10, Microsoft Office Suite 2010/2019

Experience with fault finding with conferencing equipment and conferencing software

Excellent desktop hardware diagnostic and support skills

Support of VPN solutions over WiFi and 4G/5G (Secure Remote Access devices), for telecommuting

SCCM Client Manager or similar enterprise desktop management and remote software deployment solutions

McAfee Virus Scan Enterprise or similar enterprise virus management solutions

Disk encryption products such as McAfee Endpoint Encryption, Bitlocker or similar

Understanding of anti-virus, smart phones, wireless connectivity and multi-function device

Experience with ITIL & Agile methodologies, including Problem, Change, Incident and Request Management. 

Strong customer service skills is essential

Good to Know

You'll get an email acknowledgement after you've applied, Thales strives to provide a personalised experience for all suitable applicants. 

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit -

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

As part of our standard process you will complete a police, medical, employment and references.

For more information on Thales visit us @ThalesCareers on Instagram

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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