Customer Service Consultant. - Scoresby Knox Victoria

Company: Confidential
Your Application: You have not applied yet
Location: Scoresby Knox Victoria, Australia
JOB DESCRIPTION

About the Company

Our client, Miele Australia is an independent family owned company who have been in operation for over yearsompany focus on manufacturing household appliances as well as appliances for commercial use dical facilities offer a range of products ide themselves on the performance, quality, durability rvice of their productsmers around the world remain loyal to the Miele br;
The Role


Miele are looking to expeir team of Customer Service Consultants located at their Scoresby Centreill be working on the general Inbound Customer lineis an exciting opportunity to step into a role ild your career with the Miele brat prides themselves continuous improvement of their products rvices for their customers;
As a customer service consultant, you will provide first call resolution to customers calling with varied ovide excellent service via phone ilient, positive ger to learn, you will have demonstrated experience working in a high-volume customer service setting;
Your responsibilities will incorporate

Provide exceptional customer service to all consumers as well as internal ternal stakeholders
Respond in an efficient ofessional manner to all consumers
Process orders in a timely manner splay a sense of urgency towards customer
Confidential rst call resolution of customer concerns
Provide product information chnical assistance
Proactively maintain an up to date knowledge of all products rvices to ensure a superior experience for the consumers


To be considered for this position you will demonstrate the following capabilities

Previous experience in a customer service role, this be customer facing, phone based thin varying industriesCentre specific experience is highly
regardedsho wever we are open to ctes from
different working history backgrounds;Demonstrated high level of resilience
Professional verbal itten communication etiquette
Exceptional problem solving gotiation skills
Professional telephone manner
Proven ability to meet KPI's
Proven reliability in previous employment
Demonstrated team mentality - working together pporting each other to provide the best experience for customers e team working around you


Benefits

The office is located at the Caribbean Park, Scoresby in an exceptional setting promoting health llbeingffice is surrounded by parklnd walking tracks;Office is centrally located within the Eastern suburbs
Secure onsite free car parking
Onsite childcare facilities
Other onsite facilities include Gym fé
Applicable penalty rates will apply as required for shifts blic holidays


The successful ctes must be able to work 37s over a 6 days rotating rosterentre operates - 8am- 7pm am-5pma rotational roster you will work one every 4 weeksraining for this position will commence on the 9th ll be based at the Miele head office in Knoxfield;
If you are wanting to work for a Brat you feel truly proud to represent ve the passion to provide exceptional customer service, then look no further has ways will be about continuous improvement both for their staff eir customers worldwide;
For a private nfidential discussion n natively apply online TODAY!




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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