Customer Experience Team Manager - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Customer Experience Team Manager
Confidential
Customer Experience Team Manager
Our Confidential

We love water ve lifehat we do makes a vital contribution to Melbourne-s famous lifestylee achieve this by supplying high quality drinking water, providing outst sewerage services, integrating drainage systems, building resilience to flooding enhancing our waterway nd for greater community uset-s a pride we share in helping to make greater Melbourne a fantastic place to livep>

Reporting to Lee Quach - Manager, Customer Focus you-ll have the opportunity to make a difference d to our work environment, within a place where you can learn rform to your fullest potentialp>The Role

As the Customer Experience Team Manager you will oversee the design,plementation of customer experience initiatives e supporting processes in line with Confidential-s Customer & Community Strategyou will provide leadership to a team of four direct reports who work with the business to implement, manage bed Confidential-s customer initiatives people, process, technology to drive enhanced experiences rvices for our customers mmunityp>

The role will also see you driving outcomes ntinuous improvement in an environment of complexity, ambiguity angeou will have proven experience in effectively leading others to deliver program priorities rgetsp>Make an Impact

Become part of a talented ssionate team dedicated to enhancing life veability yondoing truly meaningful work in a supportive clusive culture that encourages you to make the most of your talentsp>

We provide a range of employee benefits that will make your experience working at Confidential both professionally rsonally rewardingp>Freedom

Confidential is committed to flexible workinge offer a variety of flexible arrangements to suit our employees varied needs e business, including purchased leave, varied nish times, working from alternative locations, part time work day fortnightse understat Confidential r customers benefit from enabling our employees to achieve balance in work fep>Growth & Development

We-re a curious bunch at Confidential lish any opportunity to learn something newe are in the business of enhancing life veability, which lends itself to re-imagining what-s possible allenging the status quoe offer a variety of learning opportunities; from formalprograms, digital learning content nch & learns; to visiting our sites tting to see our initiatives ojects first helieve that learning happens every day, so we support our people to continuously learn periment in the flow of their work, designing their ownpathp>People

Our people are passionate, welcoming clusivee welcome applications from everyone, including people with disability, mature age ung job seekers, members of the LGBTI+ community, ople from culturally diverse backgroundselbourne Water welcomes courages applications from Aboriginal rres Strait Islpeoplesp>Your Skills perience
Proven judgment working in a large corporate environment with complexity biguity
Strong leadership perience managing multi-disciplinary teams in a customer focused role
Demonstrated experience in customer experience design people, process, systems entification of ongoing improvements driven by customer research, insights ta
Experience in thelivery of customer systems, services, tools plications would be advantageous
Demonstrated ability to manage liver programs ojects on time, on budget, to the expected qualityr>Strong influencing adership skills to engage all external ternal customers akeholdersr>Demonstrated ability to build intain strong customer akeholder relationshipsr>Proven experience in effectively leading others to deliver program priorities rgets perience in driving change/transformation programs
Ensure change is effectively managed by placing people at the centre when embedding new practices
Advanced stakeholder communication gagement skills, adapted to a customer centric approach

For more information, please see the attached Position Description:
Customer Experience Leadf

How to apply

Click on the "apply" button mplete the online application formp>:
at 11:
55pm AEST

a Police Check / Health Assessment is required for this positionp> Confidential
Customer Experience Team Manager
Our Confidential

We love water ve lifehat we do makes a vital contribution to Melbourne-s famous lifestylee achieve this by supplying high quality drinking water, providing outst sewerage services, integrating drainage systems, building resilience to flooding enhancing our waterway nd for greater community uset-s a pride we share in helping to make greater Melbourne a fantastic place to livep>

Reporting to Lee Quach

- Manager, Customer Focus you-ll have the opportunity to make a difference d to our work environment, within a place where you can learn rform to your fullest potentialp>The Role

As the Customer Experience Team Manager you will oversee the design,plementation of customer experience initiatives e supporting processes in line with Confidential-s Customer & Community Strategyou will provide leadership to a team of four direct reports who work with the business to implement, manage bed Confidential-s customer initiatives people, process, technology to drive enhanced experiences rvices for our customers mmunityp>

The role will also see you driving outcomes ntinuous improvement in an environment of complexity, ambiguity angeou will have proven experience in effectively leading others to deliver program priorities rgetsp>Make an Impact

Become part of a talented ssionate team dedicated to enhancing life veability yondoing truly meaningful work in a supportive clusive culture that encourages you to make the most of your talentsp>

We provide a range of employee benefits that will make your experience working at Confidential both professionally rsonally rewardingp>Freedom

Confidential is committed to flexible workinge offer a variety of flexible arrangements to suit our employees varied needs e business, including purchased leave, varied nish times, working from alternative locations, part time work day fortnightse understat Confidential r customers benefit from enabling our employees to achieve balance in work fep>Growth & Development

We-re a curious bunch at Confidential lish any opportunity to learn something newe are in the business of enhancing life veability, which lends itself to re-imagining what-s possible allenging the status quoe offer a variety of learning opportunities; from formalprograms, digital learning content nch & learns; to visiting our sites tting to see our initiatives ojects first helieve that learning happens every day, so we support our people to continuously learn periment in the flow of their work, designing their ownpathp>People

Our people are passionate, welcoming clusivee welcome applications from everyone, including people with disability, mature age ung job seekers, members of the LGBTI+ community, ople from culturally diverse backgroundselbourne Water welcomes courages applications from Aboriginal rres Strait Islpeoplesp>Your Skills perience
Proven judgment working in a large corporate environment with complexity biguity
Strong leadership perience managing multi-disciplinary teams in a customer focused role
Demonstrated experience in customer experience design people, process, systems entification of ongoing improvements driven by customer research, insights ta
Experience in thelivery of customer systems, services, tools plications would be advantageous
Demonstrated ability to manage liver programs ojects on time, on budget, to the expected qualityr>Strong influencing adership skills to engage all external ternal customers akeholdersr>Demonstrated ability to build intain strong customer akeholder relationshipsr>Proven experience in effectively leading others to deliver program priorities rgets perience in driving change/transformation programs
Ensure change is effectively managed by placing people at the centre when embedding new practices
Advanced stakeholder communication gagement skills, adapted to a customer centric approach

For more information, please see the attached Position Description:
Customer Experience Leadf

How to apply

Click on the "apply" button mplete the online application formp>:
at 11:
55pm AEST

a Police Check / Health Assessment is required for this positionp> -
Click
Apply Now
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Apply Now
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Confidential

13 :
56


13

Location

Arrangements



Industries

Consulting & Strategy > Customer Service


Confidential






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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