Customer Experience Consultant - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia

Confidential ECX has been operating a number of very successful Automotive Financial Services businesses Fleet Partners, FleetPlus & FleetChoice for over years. We have recently embarked on an exciting company transformation e final piece of the puzzle is the establishment of an epic Sales stomer service team. Be part of the revolution of the Fleet Industry-

About your Position-

We currently have an exciting career opportunity for an experienced Customer Experience Consultant to join our dynamic Novated Sales stomer Experience Team at our Melbourne office.

You will be responsible for:

Confidential of a variety of customer queries concerning novated leasing lary packaging;
Guiding customers through the leasing life-cycle;
Proactively contacting customers ternal stakeholders to resolve customer cases eries;
Actively answering inbound calls queries from customers;
Managing ioritising a combination of both inbound phone based customer cases eries;
Delivering exceptional Customer service to every customer.

What we are looking for:

Fleet or leasing experience or exposure in the automotive industry;
Demonstrated ability in a fast-paced customer service environment;
Outst verbal itten communication skills;
Prior experience
in an inbound customer call-centre environment;
High attention to detail, problem-solving skills ility to multitask;
Ability to work both autonomously part of a dynamic team;
Passion for providing the best customer experience;
Ability to adapt to different customer queries ply knowledge of various products rvices.

What-s in it for you-

An attractive remuneration package - including base salary, super centive scheme;
Added benefits - Including staff discounts, salary packaging, novated vehicle lease, flexibility to work from different sites om home;
Training ucation - We pride ourselves in helping you realise your potential lowing you to be innovative ow;
An exciting career - As our business grows, so do the opportunities for our people!

If you think you have what it takes please reach out to us- we can-t wait to hear from you!

Customer Experience Consultant

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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