Client Service Officer - Sydney City Inner South Australia

Company: Confidential
Your Application: You have not applied yet
Location: Sydney City Inner South Australia, Australia
JOB DESCRIPTION

Client Service Officer
Confidential
Client Service Officer

Situated across from beautiful Bexley Park with stunning views, Confidential Bexley is a luxury residence that excels in every aspect of care, comfort bience.
The residence is close to public transport, shops her amenities, offering a pleasant lcoming lifestyle where personalised care tention to detail are paramount.
About the role
Confidential Bexley have a fantastic opportunity for an experienced Client Services Officer to join our friendly pportive team on a full time basis.

As the first point of call for our customers, the Client Services Officer CSO plays a pivotal role in ensuring an optimal customer experience. Primarily focused on ensuring both residents eir relatives enjoy a positive experience throughout their interactions with Confidential, this role also supports occupancy by building intaining referrer relationships, managing the end to end admissions process including enquiry follow up, conducting tours oviding fees mission support to prospective residents eir decision makers as well as supporting satisfaction post admission. The Client Services Officer ensures additional services are consistently delivered at the highest possible st.
This position will suit an energetic sults orientated individual who is passionate about driving customer satisfaction in residential Aged Care. You will be making a real difference to our residents eir families, building rewarding sting relationships along the way.
Key responsibilities will include but are not limited to:

Manage all customers inquiries including conducting site tours lding resident/relative discussions aise with internal ternal stakeholders.
Proactively manage the pipeline of inquiries to improve sales nversion rates
Proactive engagement of referrers including identifying new potential referrers mmunity linkages
Implement sales programs to increase the uptake of additional services including activity programs
Act as the Customer Service champion for the home by monitoring service stensuring training of staff tioning resident satisfaction feedback


What we will do for you
At Confidential, our people are the heart of our Confidential, we love to see our team develop their careers with us.

Support from Confidential with developmental kits to expur skillset
Energetic mmitted administration team that will guide you in the role pport admissions
Attractive remuneration packages with workplace banking, novated leases P services
Opportunity to work across a wide network arn or mentor others in your peer group
Join one of Australia's leading aged care providers in one of the fastest-growing industries
Work in your local community ke a difference to the lives of our residents


About you
Our ideal cte has proven time Confidential ganisational skills along with the flexibility to manage changing business needs.

5+ years? experience in sales/front office hospitality roles
A track record of success in sales including strong negotiation tst customer service
Impeccable presentation, excellent communication e confidence to build rapport with a wide range of people
The ability to work both individually a team to achieve desired outcomes
Knowledge of Aged Care including fees nding Ideal but not essential
Previous experience delivering training would be highly regarded
Qualifications in sales, customer service or hospitality would be an advantage but not essential


Join now!
, . roslyn.dwyerestiahealth. !
To Confidential e wonderful work we do, please visit llow our Confidential!
Time position - to , Attractive remuneration package for the right person, Opportunity to progress into a multi-site employee

Confidential
Client Service Officer

Situated across from beautiful Bexley Park with stunning views, Confidential Bexley is a

luxury residence that excels in every aspect of care, comfort bience.
The residence is close to public transport, shops her amenities, offering a pleasant lcoming lifestyle where personalised care tention to detail are paramount.
About the role
Confidential Bexley have a fantastic opportunity for an experienced Client Services Officer to join our friendly pportive team on a full time basis.

As the first point of call for our customers, the Client Services Officer CSO plays a pivotal role in ensuring an optimal customer experience. Primarily focused on ensuring both residents eir relatives enjoy a positive experience throughout their interactions with Confidential, this role also supports occupancy by building intaining referrer relationships, managing the end to end admissions process including enquiry follow up, conducting tours oviding fees mission support to prospective residents eir decision makers as well as supporting satisfaction post admission. The Client Services Officer ensures additional services are consistently delivered at the highest possible st.
This position will suit an energetic sults orientated individual who is passionate about driving customer satisfaction in residential Aged Care. You will be making a real difference to our residents eir families, building rewarding sting relationships along the way.
Key responsibilities will include but are not limited to:

Manage all customers inquiries including conducting site tours lding resident/relative discussions aise with internal ternal stakeholders.
Proactively manage the pipeline of inquiries to improve sales nversion rates
Proactive engagement of referrers including identifying new potential referrers mmunity linkages
Implement sales programs to increase the uptake of additional services including activity programs
Act as the Customer Service champion for the home by monitoring service stensuring training of staff tioning resident satisfaction feedback


What we will do for you
At Confidential, our people are the heart of our Confidential, we love to see our team develop their careers with us.

Support from Confidential with developmental kits to expur skillset
Energetic mmitted administration team that will guide you in the role pport admissions
Attractive remuneration packages with workplace banking, novated leases P services
Opportunity to work across a wide network arn or mentor others in your peer group
Join one of Australia's leading aged care providers in one of the fastest-growing industries
Work in your local community ke a difference to the lives of our residents


About you
Our ideal cte has proven time Confidential ganisational skills along with the flexibility to manage changing business needs.

5+ years? experience in sales/front office hospitality roles
A track record of success in sales including strong negotiation tst customer service
Impeccable presentation, excellent communication e confidence to build rapport with a wide range of people
The ability to work both individually a team to achieve desired outcomes
Knowledge of Aged Care including fees nding Ideal but not essential
Previous experience delivering training would be highly regarded
Qualifications in sales, customer service or hospitality would be an advantage but not essential


Join now!
, . roslyn.dwyerestiahealth. !
To Confidential e wonderful work we do, please visit llow our Confidential!
Time position - to , Attractive remuneration package for the right person, Opportunity to progress into a multi-site employee






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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