Client Service Officer - Melbourne Australia

Company: Confidential
Your Application: You have not applied yet
Location: Melbourne Australia, Australia
JOB DESCRIPTION

Client Service Officer
Estia Health
Client Service Officer

Elegant, light-filled and spacious, Estia Health Melton South is a lively residence in a beautiful garden setting.r>
Located just moments from Melton South Station and its vibrant shopping centre, medical clinics and churches, the home has strong connections with its culturally diverse local community.r>
About the role
Estia Health Melton South have a fantastic opportunity for an experienced Client Services Officer to join our friendly and supportive team on a Full Time basis.br>
As first point of for families seeking Aged Care services, the Client Services Officer will assist residents and their families in their journey into residential Aged Care.he successful applicant will provide our customers with a seamless admissions experience and offer our referrers easy access to our beds.r>
This position will suit an energetic and results orientated individual who is passionate about driving customer satisfaction in residential Aged Care.ou will be making a real difference to our residents and their families, building rewarding and lasting relationships along the way.r>
Key responsibilities will include but are not limited to

Manage all customers inquiries including conducting site tours and holding resident/relative discussions and liaise with internal and external stakeholders.br>Proactively manage the pipeline of inquiries to improve sales and conversion rates
Proactive engagement of referrers including identifying new potential referrers and community linkages
Implement sales programs to increase the uptake of additional services including activity programs
Act as the Customer Service champion for the home by monitoring service stands, ensuring training of staff and actioning resident satisfaction feedback


What we will do for you
At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us.br>

Support from Management with developmental kits to expand your skillset
Energetic and committed administration team that will guide you in the role and support admissions
Attractive remuneration packages with workplace banking, novated leases and EAP services
Opportunity to work across a wide network and learn or mentor others in your peer group
Join one of Australia's leading aged care providers in one of the fastest-growing industries
Work in your local community and make a difference to the lives of our residents


About you
Our ideal candidate has proven time management and organisational skills along with the flexibility to manage changing business needs.r>

5+ years? experience in sales/front office hospitality roles
A track record of success in sales including strong negotiation and outstanding customer service
Impeccable presentation, excellent communication and the confidence to build rapport with a wide range of people
The ability to work both individually and as a team to achieve desired outcomes
Knowledge of Aged Care including fees and funding Ideal but not essential
Previous experience delivering training would be highly regarded
Qualifications in sales, customer service or hospitality would be an advantage but not essential


Join now!
If you would like to know more, Please apply through this site.s on 9747 or by emailing Meltonsouthestiahealth.If this sounds like the role for you, on APPLY NOW!
To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page!
Time opportunity - Enjoy the certainty!, Attractive remuneration package for the right person, Opportunity to progress into a multi-site employee

Estia Health
Client Service Officer

Elegant, light-filled and spacious, Estia Health Melton South is a lively residence in a beautiful garden setting.r>
Located just moments from Melton South Station and its vibrant shopping centre, medical clinics and churches, the home has strong connections with its culturally diverse local community.r>
About the role
Estia Health Melton South have a fantastic opportunity for an experienced Client Services Officer to join our friendly and supportive team on

a Full Time basis.br>
As first point of for families seeking Aged Care services, the Client Services Officer will assist residents and their families in their journey into residential Aged Care.he successful applicant will provide our customers with a seamless admissions experience and offer our referrers easy access to our beds.r>
This position will suit an energetic and results orientated individual who is passionate about driving customer satisfaction in residential Aged Care.ou will be making a real difference to our residents and their families, building rewarding and lasting relationships along the way.r>
Key responsibilities will include but are not limited to

Manage all customers inquiries including conducting site tours and holding resident/relative discussions and liaise with internal and external stakeholders.br>Proactively manage the pipeline of inquiries to improve sales and conversion rates
Proactive engagement of referrers including identifying new potential referrers and community linkages
Implement sales programs to increase the uptake of additional services including activity programs
Act as the Customer Service champion for the home by monitoring service stands, ensuring training of staff and actioning resident satisfaction feedback


What we will do for you
At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us.br>

Support from Management with developmental kits to expand your skillset
Energetic and committed administration team that will guide you in the role and support admissions
Attractive remuneration packages with workplace banking, novated leases and EAP services
Opportunity to work across a wide network and learn or mentor others in your peer group
Join one of Australia's leading aged care providers in one of the fastest-growing industries
Work in your local community and make a difference to the lives of our residents


About you
Our ideal candidate has proven time management and organisational skills along with the flexibility to manage changing business needs.r>

5+ years? experience in sales/front office hospitality roles
A track record of success in sales including strong negotiation and outstanding customer service
Impeccable presentation, excellent communication and the confidence to build rapport with a wide range of people
The ability to work both individually and as a team to achieve desired outcomes
Knowledge of Aged Care including fees and funding Ideal but not essential
Previous experience delivering training would be highly regarded
Qualifications in sales, customer service or hospitality would be an advantage but not essential


Join now!
If you would like to know more, Please apply through this site.s on 9747 or by emailing Meltonsouthestiahealth.If this sounds like the role for you, on APPLY NOW!
To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page!
Time opportunity - Enjoy the certainty!, Attractive remuneration package for the right person, Opportunity to progress into a multi-site employee

Are you viewing this job on LinkedIn-
here to apply
Apply Now
$'.ternal_job_apply_now_button'.'', functione {
e.eventDefault;
BaseHelpers.plyToExternalJob;
};



Apply Now
$'.ternal_job_apply_now_button'.'', functione {
e.eventDefault;
BaseHelpers.plyToExternalJob;
};
 
Save
 
 
Share this opportunity
$'.are-opportunity-modal'.'', functione {
e.eventDefault;
$'#myModal387430'.undation'reveal', 'open';
}
$document."", ".ternalLinkClick", functione {
BaseHelpers.ternalLinkthis.ef;
return false;
}
$'#save_job_button'.'', functione {
e.eventDefault;
userFavouriteJob;
};
On



Melbourne, Australia

Arrangements


Flexible

Industries

Admin & Office Support

Find out more about
Estia Health






JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



Jobs you may be interested in






    Tips You May Be Interested In