AWS Cloud Engineer (Night Shift) - Sydney

Company: AC3
Your Application: You have not applied yet
Location: Sydney, Australia
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JOB DESCRIPTION
About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration. We support our customers at every step of their technology journey, from consult, to procure and build, to run and optimise and talent management.
We’re a company that believes in doing the right thing by our customers and each other, and delivering on our promises. Beyond getting to work with cool tech and cool clients, you’ll also find real recognition and flexible work that works for you.

About the role

Our CloudOps Frontline Team are technology enthusiasts, helping customers resolve technical faults across multiple cloud platforms to realise the potential of technology. 

This role focuses on achieving high levels of technical expertise and quality when responding to incidents and requests relating to our customers’ environments. You will be part of a team of technical subject matter experts with a broad knowledge of everything Cloud. The role encompasses technical deep-diving on complex tickets in your areas of expertise and taking ownership of complex incidents to avoid escalation to specialist teams where possible.

You will be joining the CloudOps Frontline Team on the evening shift, AEST 4PM – 12AM.  We are open to you being located anywhere in Australia, but ideally we are looking for people in NSW and VIC so that you can occasionally attend the office for social events and build relationships with other teams in the business. 

You will be responsible for:
Providing technical support either by telephone, live chat or ITSM tooling. Develop and maintain specialist knowledge and skill in supported products and in services associated with supported products, as required. Identify more complex technical issues for escalation to specialised staff and vendors and effectively leverage the pre-established escalation process. Maintaining
current knowledge and hands-on skills for key technologies that are in use by AC3 customers.   Essential Skills & experience
5+ years previous experience working with AWS. 5+ years experience as a Systems Administrator. Strong experience with Automation tools such as Ansible and Puppet. Experience with VMware and Azure. Experience in Windows and Linux operating systems. Experience supporting multiple customers across multiple platforms. Experience using Service management tools, preferably ServiceNow. Proven experience managing multiple tasks in a busy environment, working under stress in emergencies, and demonstrating flexibility to handle pressure coming from all directions simultaneously. Culture

Top 20 on Australia’s Great Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
Own It: If I say I’m going to do it, I do it. And I give it my all. Better It: I take the current status quo and make it better. Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough. Enjoy It: I take my work seriously, but don’t take myself too seriously. We’d love for you to experience the AC3 way for yourself!

Benefits
Work with some of the best Windows, AWS and Azure experts in Australia Endless opportunities to learn & develop Capitalise on 1000+ current active Customers Convenient Sydney and Melbourne CBD locations Genuine flexibility in the workplace 90,000 - 125,000 base + super + allowances + profit share If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Every position at AC3 will require to undergo a National Police Check.
* Experience and Exposure to Large Cloud Environments
* Voted 20th Best Place to Work in Australia
* Largest Australian IT Service Provider for NSW Government



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