Customer Service Supervisor - Sydney

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Position Title: Customer Service Supervisor
Company: Confidential
Country: Australia
State/City: Sydney
Publication Date: 17/02/2017
ID: 91029789

About us

We have rewritten what a Club is all about and have created spaces that are vibrant, contemporary and inviting. With great food in the NORTHS Pantry, sophisticated friendly bar areas, modernized auditorium and function spaces and a gaming floor frequented by everyone in the know, this is definitely the place to be. We are in a growth phase and looking to expand our already fantastic team as we go into the phase.

What differentiates us from your typical F&B venue is that we are a not for profit Club. In the past year we have partnered with St Vincent de Paul Society, Taldumande Youth Services, Phoenix House Youth Services, Future Achievement Australia Foundation, Cammeray Public School, Kids Like Brett and many more. When you know you are working to enrich the lives of many, it makes the hard work worthwhile.

Joining NORTHS means you are part of the NORTHS Group which includes The Greens North Sydney, Seagulls at Tweed Heads, Lane Cove Club, Norths Fitness and Revolution Fitness.

About the role

We are recruiting an experienced and customer service focused Customer Service Supervisor to work with our passionate team, based in Cammeray. You will be responsible for working with the management team in the smooth running of the Club's day to day operations. You will have a constant presence on the floor with a ‘hands on' approach where you are leading by example. Using your expertise behind the bar and your knowledge of gaming operations on a daily basis you will never be bored. This position comes with genuine opportunity to progress into management.

Indicative responsibilities include:

A passion for the hospitality and entertainment industry and ensuring the team delivers exceptional customer experiences
A proven ability to understand and proactively respond to the needs of your team and your customers
Personal initiative to effectively solve problems
Outstanding interpersonal skills
Exemplary cash handing capabilities
Practical compliance experience
A sound understanding of the nature of our business and the members we serve
Work Health & Safety responsibilities
Adhering to all corporate and legislative compliance

To be successful:

Substantial hospitality/entertainment experience
Availability to work weekends, nights and day shifts
A motivating leadership style that brings out the best in your team
Possess passion for delivering excellent customer experiences
Outstanding verbal and non-verbal communication skills
Working knowledge of relevant legislation including current RSA, RCG and First Aid certification
Computer literacy essential, and eBet gaming would be highly regarded
An eye for detail across the board

Benefits and Culture
Above award remuneration
Extensive training and development with NORTHS Academy
Genuine career development opportunities
Free convenient, undercover onsite parking
Discounts on food and gym
Work for a Club that continues to reinvent its relevancy to its local community
Dynamic, energised, management team that is embracing change and focused on success

NORTHS Academy offers formal training to grow your career in the entertainment and hospitality industry and you will receive significant mentoring and support from our talented leadership team. Our culture is all about being approachable, accountable, humanistic, success oriented, which enables us to deliver phenomenal customer experiences.

At NORTHS you will be part of a great team where each of our employees is valued and seen as the key to our success. Employees are recognised with discounted membership, cheap meals, free parking and education assistance.

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Customer Service Supervisor
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